Datacom, LLC dba BlackHawk Datacom Hiring for Project Coordinator at Lafayette, LA Full Time

POSITION RESPONSIBILITY WRITE-UP

Position Title: Project Coordinator – 7&7 – Day Shifts/Night Shifts Date: 11/29/2021

Department: Network Operations

Accountable to: Service Manager – Operations

Primary Objective of Position

To manage local real-time operations which facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals of the company.

Major Areas of Accountability

1. Participates in daily activities of Network Operations and Incident Command Center to maximize scheduling and real-time utilization of resources, based on customer needs.

2. Interfaces with Director or Managed Services and Service Manager to ensure smooth coordination of scheduling and maximization of schedule adherence.

3. Works closely with identifying potential issues with coordination of field activities and can quickly resolve scheduling issues, both internally and externally.

4. Monitors the real time activity of cases that are in the CRM database. Makes corrections as needed and educates other Project Coordinators, Project Managers and Customer Service Representatives on accurately getting information into CRM system.

5. Escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to with local and remote networks.

6. Participates in daily, weekly, monthly, and annual planning process(es) as appropriate with Network Services and Project Management.

7. Keeps immediate supervisor promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

8. Performs other duties and responsibilities as required or requested.

Knowledge and Skill Required

• Associates degree in Electrical components/devices or related field

• Experience in network operations or call center environment preferred

• Working knowledge of oil and gas and/or access control industries preferred

• Analytical skills and statistical background

• Previous skills and equipment include Cisco, Asterisk, iDirect, Mikrotik – to name a few

Personal Requirements

• Excellent interpersonal, written, verbal and communication skills

• Works well with wide variety of peers and in team environment

• Ability to travel as needed (up to 10%)

• Ability to work nights, weekends, and holidays’

‘Work Remotely * No

Job Type: Full-time

Pay: $25.00 – $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 12 hour shift
• Day shift
• Night shift

COVID-19 considerations:
Temperature readings, sanitization, work from home possible for quarantine issues.

Education:

• Associate (Preferred)

Experience:

• Technical Field: 5 years (Preferred)
• Communications and Access Control: 3 years (Preferred)

License/Certification:

• TWIC Card (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: One location