POSITION RESPONSIBILITY WRITE-UP
Position Title: Project Coordinator – 7&7 – Day Shifts/Night Shifts Date: 11/29/2021
Department: Network Operations
Accountable to: Service Manager – Operations
Primary Objective of Position
To manage local real-time operations which facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals of the company.
Major Areas of Accountability
1. Participates in daily activities of Network Operations and Incident Command Center to maximize scheduling and real-time utilization of resources, based on customer needs.
2. Interfaces with Director or Managed Services and Service Manager to ensure smooth coordination of scheduling and maximization of schedule adherence.
3. Works closely with identifying potential issues with coordination of field activities and can quickly resolve scheduling issues, both internally and externally.
4. Monitors the real time activity of cases that are in the CRM database. Makes corrections as needed and educates other Project Coordinators, Project Managers and Customer Service Representatives on accurately getting information into CRM system.
5. Escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to with local and remote networks.
6. Participates in daily, weekly, monthly, and annual planning process(es) as appropriate with Network Services and Project Management.
7. Keeps immediate supervisor promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
8. Performs other duties and responsibilities as required or requested.
Knowledge and Skill Required
Personal Requirements
‘Work Remotely * No
Job Type: Full-time
Pay: $25.00 – $40.00 per hour
Benefits:
Experience level:
Schedule:
COVID-19 considerations:
Temperature readings, sanitization, work from home possible for quarantine issues.
Education:
Experience:
License/Certification:
Shift availability:
Work Location: One location
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