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DB Arriva Hiring for Platform Train Dispatcher at Banbury Full Time
Platform Train Dispatcher
Banbury Station
We have a fantastic opportunity for a Platform Station Hosts (Train Dispatcher) at Banbury Station.
As a Platform Station Host you will ensure punctual train dispatch of passenger trains and ensure the station is well presented.
Based primarily on station platforms and in the booking hall you will have responsibility for the whole station including the car park and you will provide general assistance to customers as required.
To take responsibility for the overall appearance and cleanliness of the station and ensure that it is maintained to the highest standard
To ensure that trains are dispatched in accordance with the rule book
Deliver consistently high standards of proactive and reactive customer care around the station and remain highly visible at all times
Take responsibility for local station announcements during times of disruption
Take responsibility for assistance of customers though ticket gates
Take responsibility for being the point of contact for issues relating to the car park in the absence of security attendant
Read all notices, instructions, and circulars and adhere to all instructions
Change station posters as required and report to Retail Station Hosts gaps in leaflet rack content and replenish as advised
Order station cleaning materials through the Customer Service Manager
Assist Retail Station Hosts with cash collection as requested
Ensure the winter weather plan is carried out
To attend staff briefings
Previous customer service experience
Previous cash handling experience
Computer literate with necessary keyboard skills
A good standard of literacy and numeracy skills
Honest & trustworthy
Demonstrate good judgement in various areas of the role
To remain calm, confident and professional at all times even whilst under pressure
Ability to make professional decisions on behalf of the business
Attitude and aptitude to understand and operate on-site equipment
Ability to work as a team as well as perform tasks alone
Excellent communication both verbal and written skills
Smart and presentable appearance
At Chiltern Railways we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
Our benefits include:
- Free travel on Chiltern Railways and other Arriva companies
- All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS. Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village – We have an online benefits site exclusively for all employees. The village offers savings on a whole range of household and leisure spending.
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line – We offer complementary 24-hour physio for everyone. Advice is given by phone or face-to-sessions which can be arranged at a clinic near to where you live.
- Health Shield – Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy. They ensure a full 100% refund of treatment chosen annual limit, for you and your immediate family (based on cover chosen and dependent children up to age 18).
- Eye Care – You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames.
- We offer 25 days annual leave as well as statutory holidays.
- Flexible working – We try to facilitate flexible working wherever possible such as annualised hours, shift working, staggered hours, part-time working, compressed hours, career breaks and planned remote working.
- Support – Peer Support, Samaritans, and Railway Chaplains.
At Arriva we acknowledge the importance of our people’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..