Delta Air Lines, Inc. Hiring for Project Leader, Onboard Service at ATLANTA, Georgia Full Time

Project Leader, Onboard Service

United States, Georgia, Atlanta

Inflight Services

04-Oct-2021

Ref #: 9306

How you’ll help us Keep Climbing (overview & key responsibilities)

The OBS Ops – Resource Planning Analyst provides strategic insight through first understanding business processes and second leveraging data and analytics to drive continuous improvement efforts. The Analyst will be asked to work closely with leaders to develop creative solutions to current business challenges. We are looking for data curious individuals that seek to understand process and can connect with our business partners to leverage data and drive improvement.

Provides analysis for determining staffing requirements based on changes in process, technology, and flight schedule. Develops recommendations and strategy based on analysis and synthesis of information from multiple sources. Works cross-divisionally with various departments to provide

Acts as subject matter expert in statistical analysis software and development of staffing models using resource planning software. Partner with technology provider to report and diagnose issues related to the staffing software. Develop individualized models in an effort to present the most efficient staffing solution to ad-hoc request.

What you need to succeed (minimum qualifications)

• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

• Embraces diverse people, thinking and styles.

• Consistently makes safety and security, of self and others, the priority.

• The Resource Planning Analyst will:

• Locate and extract data from a variety of sources for use in analysis

• Create reporting that analyzes the monthly frontline staffing variances versus the Operating Plan.

• Consolidate monthly staffing reports for review with senior leadership.

• Develop complex Operating Plan templates for staffing, must be able to accurately portray the staffing needs of the upcoming year.

• Performs training and provides guidance to new members of the Resource Planning team on staffing software and staffing models.

• Performs data mining to build, validate and update models

• Runs analyses using Excel functionalities including lookup functions, statistical analysis (regression, correlation), creation and execution of macros, creation and manipulation of pivot tables, data validation functions, conditional formatting, data filtering, file linking, if / else statements, and charts and graphs, and uses Access to develop queries and execute files

• Support process improvement and project management engagements for both individual business units and cross-divisional initiatives

• Present findings to OBS leaders

• Practice safety-conscious behaviors in all operational processes and procedures

• Team first attitude with the success of our team and business partners as their top priority

• Be intellectually curious, ask questions and speak up when they have an idea

• Be “Do-ers” and are not afraid of failure, but instead learn from each experience and improve

• Be independent workers who look for problems to solve and then come up with innovative ideas

• Make things happen without frequent management direction and know when to communicate status or escalate issues to their manager, teammates or stakeholders.

• Enjoy working in a high-profile environment with fluid priorities, ambiguity and extremely aggressive deadlines.

  WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• Strategic thinking and creative problem-solving skills with ability to translate data into a logical and actionable story  

• Proficiency in written and oral communications and able to produce concise, relevant, strategic documents and executive presentations

• Bachelor’s degree or related experience, MBA preferred but not required

• 1-2 years relevant work experience

• Must be performing satisfactorily in present position

• Models Delta’s Rules of the Road and core values

• Practices safety-conscious behaviors in all operational processes and procedures

• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Bachelor’s degree in Operation Management, Operations Research, Finance, Business Administration, Industrial Engineering, Aeronautical Engineering, or related field, and two years of relevant work experience, OR five years of relevant work experience in a related field such as Operational support or data analytics.

• Preferred work experience in: applying principles of staffing to call center/airport operations; developing recommendations based on analysis and synthesis of information from multiple sources; using statistical analysis software; developing staffing models using resource planning software

• Data Mining using excel, and/or SAS

• Excel functionalities, including lookup functions, statistical analysis (regression, correlation), creation and execution of macros, creation and manipulation of pivot tables, data validation functions, conditional formatting, data filtering, file linking, if / else statements, and charts and graphs

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here