Denver Public Schools Hiring for REPRESENTATIVE, HUMAN RESOURCES SERVICE at Denver, CO Full Time

REPRESENTATIVE, HUMAN RESOURCES SERVICE (JOB ID: 60955)

Office of Talent

Traditional 235 work days – Temporary one year position with the possibility of extension based on business needs.

FTE: 1.0

Salary Range: $44,948 – $52,126

Essential Functions and Objectives:

In addition to the information below, this position will be the primary support for the Office of Talent Concierge desk in order to support walk in traffic and employees at the main district office located at 1860 Lincoln Street which requires them to be available Monday-Friday in the general business hours of 8:00-5:00pm in person.

Supports Employee Services, an internal human resources team, providing first tier operational and administrative support to employees and the public regarding District Human Resources. Handles a high volume of inquiries in a timely manner, providing excellent customer service.

• Provides first tier information about Benefits, Staffing, Compensation, Training, Career Development, Performance Evaluations, Employee Self Service Systems, Guest Teachers, Employee/Labor Relations, Employee events etc.; handles a high volume of calls and email inquiries, escalating as needed and forwarding to appropriate resources within the department.
• Assists employees with questions and various Human Resources (HR) form and application processing, such as benefit plan enrollment/change documents.
• Troubleshoots and resolves system issues for the online application system, employee self service portal, and HR website.
• Maintains logs and complete reporting requirements in an accurate timely manner.
• Supports HR communication and change initiatives that go out to all employees from Human Resources (i.e. open enrollment, incentive payments, staff reductions, etc.)
• Maintains current on all aspects of HR policy, benefits, information or events, including eligibility, policy, procedures, benefits, vendor contact information, costs, etc.
• Provides support for records management, I9 compliance tracking and related human resources duties, as assigned.

Knowledge, Experience & Other Qualifications:

• One (1) to three (3) years of customer service experience or one (1) or more years of HR onboarding or HR technician/analyst/generalist experience.
• Previous experience working in a high volume recruitment or staffing environment or in an inbound Call Center strongly preferred.
• Effective time management and organizational skills.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Effectively handles multiple demands and competing deadlines.
• The ability to take responsibility for one’s own performance.
• Works collaboratively with others on a team.
• Proficiency in collaborative software such Google Suite (Docs, Sheets, Slides).
• Ability to work in a fast-paced environment and handle a high volume of calls and email.
• Experience with data entry and HRIS software is strongly preferred.
• Bilingual Spanish/English preferred.

Education Requirements:

• High School Diploma/GED required.
• Bachelor’s Degree preferred.

Other information:

Our Human Resources Team is an integral part of DPS. Although we aren’t always in the schools, we’re in it for the kids. We work closely with our school leaders to ensure we’re putting great teachers in every classroom, and take great care to ensure DPS hires and retains the highest quality candidates for all roles throughout the district. We do this by incorporating our Shared Core Values—Students First, Integrity, Equity, Collaboration, Accountability and Fun – into everything we do. Additionally, we support retention of our valued team members in a variety of ways including facilitating professional development and performance management activities and designing and managing Total Rewards Programs to help Team DPS achieve health and wellness for themselves and their families. When you join us, you join a dedicated, diverse team of over one hundred professionals who come from many walks of life. One thing we all share is a deep sense of commitment to support Denver Public Schools’ vision: Every Child Succeeds.

Additional Information:

• Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129
• Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397
• Compensation Structures: http://thecommons.dpsk12.org/Page/244
• Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools.

About Denver Public Schools:

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.