Initial Posting Date:
12/10/2021
Application Deadline:
12/27/2021
Agency:
Department of Revenue
Salary Range:
$2,922 – $4,331
Position Type:
Employee
Position Title:
Bankruptcy Agent (Administrative Specialist 1)
Job Description:
***Current Internal State of Oregon Employees please use your Workday account – go to Career – Internal – Find jobs to apply!
***All others – To apply for this position, click on the “Apply” link above to fill out the online application and submit by the posted closing date and time.
Department of Revenue is recruiting for a Bankruptcy Agent (Administrative Specialist 1) . We are looking for individuals who are detail oriented and have amazing customer service skills to join our Collections Division in the Administrative Services Unit. This position is headquartered in our Salem office; however, the successful candidate may be eligible for remote and teleworking opportunities including work from home.
This is a permanent, full-time, SEIU represented position .
What’s In It For You
Permanent, full-time employment in Salem, Oregon, centrally located in-between the Oregon Coast and Portland.
Work/life balance, vacation, sick leave, 10 paid holidays a year, and personal days off.
Full medical, vision, and dental .
Pension and retirement programs.
Advancement opportunity within DOR and other State agencies.
Opportunity to expand your technical and professional skills.
Work with others who are passionate about public service.
Make a difference in the lives of Oregonians.
What You Will Be Doing
Below is a sampling of job duties. It is not meant to encompass all duties.
Provide first level support to the Bankruptcy unit by researching and/or comparing various filing dates and debts associated with a bankruptcy.
Perform adjustment tasks including submitting and approving/denying cancellations and write-off requests for multiple tax programs. Review credit memos and adjustments of money on court mandated plans, calculate correct interest by using various interest rates.
Perform bankruptcy support duties such as clearing Electronic Bankruptcy Notification (EBN), Suspense, assigning accounts back from Registrations, filing documents with the court, sorting daily correspondence, print notices and distributing to the bankruptcy technicians.
Respond to the Department of Justice by providing information on dismissal of bankruptcy, motion for dismissal, and completing forms for Justice – substantiating the claim to dismiss bankruptcy.
Provide assistance to the public by telephone, in person, or by correspondence to explain laws, rules, policies and procedures to ensure compliance and resolve issues.
Resolve bankruptcy‑related issues referred by Tax Help, Auditors and Unit Supervisors
For a complete position description contact Jessica Segal at [email protected] .
Why Join Us
Mission: Together, we collect the revenue that Oregon counts on.
We are committed to bringing in the correct amount of revenue that Oregon counts on, whether through tax programs we administer, supporting our partners’ revenue collection efforts, or collecting on debts owed the state of Oregon. Together, all of our efforts—every employee and every job at Revenue—supports bringing in billions of dollars Oregon counts on every biennium.
Vision: To create a clear and easy experience for our customers.
A customer is anyone who receives revenue, products, or services from us. Our customers include taxpayers, community-based organizations, people who owe a debt to the state, tax professionals, partners, local governments, state agencies, Oregonians, and the state of Oregon. We envision a clear and easy experience for all our customers, from an individual making a payment, to a state agency counting on the revenue we collect.
Values: We work to earn the trust of taxpayers.
Every taxpayer and every taxpayer interaction are essential. We earn trust by focusing on taxpayers’ experience with us. We provide excellent customer service and efficient processes. We are honest and transparent about our work and what people can expect from us. We ask for feedback. We consider how our decisions impact our customers. We think about how each of us can positively impact our customers in all our roles at Revenue.
We seek dignity and inclusion for all.
All people are worthy of being valued and respected. Not all people, or all communities, are starting from the same place due to historical and current systems of oppression. Different individual’s or group’s needs can require different levels of support to achieve fairness in outcomes. Inclusion is a state of belonging when persons of different backgrounds, experiences, and identities are valued, integrated, and welcomed equitably as decision-makers, collaborators, and colleagues. Ultimately, inclusion is the environment that organizations create to allow these differences to thrive. At Revenue, we strive to appreciate and prioritize different backgrounds, identities, and experiences collectively and individually. These differences are strengths that maximize our ability to be effective.
We do the right thing.
Doing the right thing means doing what is ethical rather than what is easiest or most practical. We act with integrity, make decisions, conduct tasks, and take actions in the best interest of Oregon and our customers.
We build partnerships.
We ask for input from, listen to, and collaborate with our partners. Nobody succeeds in a silo. We learn from the people around us and remember and recognize the people involved in our successes.
We rise to the occasion.
We meet change, challenges, and unexpected situations head-on and adapt to do what is necessary to succeed in our mission. We have a “can-do” attitude, we are accountable, and we can be counted on. We also have the courage to say “no” if something does not align with our mission, vision, and values.
Working Conditions
Daily telephone and in person contact, occasionally dealing with upset or hostile individuals.
Sitting, up to 6 hours daily
The constant use of video display terminal and keyboarding requiring repetitious hand movement; pulling files, weighing up to 6 pounds from 6′ cabinets by bending, reaching, and stooping.
Works in close proximity with others, with frequent interruptions and distractions.
This Is What You Need To Qualify
Three years of clerical/secretarial experience that included:
Two years at a full performance level performing typing, word processing, or other generation of documents AND
lead work responsibility or coordination of office procedures.
Courses or training in Office Occupations or Office Technology may be substituted for up to one year of the clerical/secretarial experience.
No substitution will be made for the two years at the full performance level.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
The ideal candidate will possess the following desired skills and attributes (these must be addressed in your cover letter for full consideration):
Excellent customer service skills including in-person, over the phone and through email.
Experience using a computer to enter/retrieve/document information on customer accounts while on the phone
Experience explaining complex laws, rules, regulations and/or policies.
Demonstrated ability exercising excellent judgement and decision-making skills.
Ability to work independently without constant supervision.
Ability to retain large amounts of information of different workloads and be able to switch workload on demand
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don’t meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.
How to Apply
Click on the “Apply” link above to complete your online application and submit by the posted closing date and time.
The work experience and/or education section of your application must clearly demonstrate how you meet the minimum qualifications listed above.
Complete the supplemental questions.
You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position.
In addition to a resume, you must submit a cover letter – no more than two (2) pages in length-addressing how you meet the desired skills and attributes for this position. Failure to attach the cover letter may result in your application being removed from further consideration.
Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress.
Additional Information
Veterans’ Preference – Eligible veterans who meet the qualifications will be given veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process. Click on the following link for additional information on Veterans’ Preference .
Criminal Records Check – Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
Work Authorization – The Oregon Department of Revenue does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security’s Form I-9, confirming authorization to work in the United States. The Department of Revenue is an E-Verify employer. If you are the successful candidate, you must present your I-9 acceptable documents (see page 3) for employment verification.
Are you living out of state and looking to relocate to Oregon ? Learn more about life in Salem or Portland .
If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:
Oregon Department of Revenue
955 Center St. NE
Human Resources Rm. 135
Salem, OR 97301
Phone (503) 945-8547
Fax (503) 947-2047
Helpful Links
Applicant FAQ
Understanding the State Application Process
Help & Support web page
Learn more about Oregon
The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.
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