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Department of Revenue Hiring for Corp Support Specialist – AS1 Job at Salem, OR Full Time
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***Current Internal State of Oregon Employees please use your Workday account – go to Career – Internal – Find jobs to apply!
***All others – To apply for this position, click on the “Apply” link above to fill out the online application and submit by the posted closing date and time.
In order to be considered for Department of Revenue recruitments, you must reside within (or be willing to relocate to) the State of Oregon or one of its metropolitan areas.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don’t meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.
Initial Posting Date:
04/21/2022
Application Deadline:
05/06/2022
Agency:
Department of Revenue
Salary Range:
$2,922 – $4,331
Position Type:
Employee
Position Title:
Corp Support Specialist – AS1
Job Description:
***Current Internal State of Oregon Employees please use your Workday account – go to Career – Internal – Find jobs to apply!
***All others – To apply for this position, click on the “Apply” link above to fill out the online application and submit by the posted closing date and time.
Department of Revenue is recruiting for a Corp Support Specialist (AS1) position. We are looking for talented, detail-oriented individuals to join The Business Division in the Corporate Audit, Systems and Support Unit. This position is headquartered in our Salem office; however, the successful candidate may be eligible for in state hybrid remote work. Hybrid remote work consists of performing duties onsite in a standard office environment and working remotely.
In order to be considered for Department of Revenue recruitments, you must reside within (or be willing to relocate to) the State of Oregon or one of its metropolitan areas.
This is an SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur.
What’s In It For You
- Permanent, full-time employment in Salem, Oregon, centrally located in-between the Oregon Coast and Portland.
- Work/life balance, vacation, sick leave, 11 paid holidays a year, and personal days off.
-
Full medical, vision, and dental
.
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Pension and retirement programs.
- Advancement opportunity within DOR and other State agencies.
- Opportunity to expand your technical and professional skills.
- Work with others who are passionate about public service.
- Make a difference in the lives of Oregonians.
What You Will Be Doing
Below is a sampling of job duties. It is not meant to encompass all duties.
- Report to lead worker and systems OPA’s when there is a programming error impacting the processing of a return, provide examples
- Communicate with taxpayers, tax practitioners, and attorneys by phone, email, mail, or Revenue Online to request missing information and documentation on specific issues to complete the processing of original and amended returns.
- Review and approve refunds for all programs administered by the Corporation/Estate Section. Evaluate refunds generated from return processing and confirm adjustments to tax and payments are accurate.
- Verify payments claimed and reported on the account are accurately applied to the correct period.
- Serve as a backup to other administrative specialists and the office specialist in the Corporation/Estate section.
- Responsible for primary phone coverage for the corporation income and excise tax direct phone line. Explain tax laws, rules, and procedures.
For a complete position description contact Jennifer Chadwick @
Why Join Us
Mission: Together, we collect the revenue that Oregon counts on.
We are committed to bringing in the correct amount of revenue that Oregon counts on, whether through tax programs we administer, supporting our partners’ revenue collection efforts, or collecting on debts owed the state of Oregon. Together, all of our efforts—every employee and every job at Revenue—supports bringing in billions of dollars Oregon counts on every biennium.
Vision: To create a clear and easy experience for our customers.
A customer is anyone who receives revenue, products, or services from us. Our customers include taxpayers, community-based organizations, people who owe a debt to the state, tax professionals, partners, local governments, state agencies, Oregonians, and the state of Oregon. We envision a clear and easy experience for all our customers, from an individual making a payment, to a state agency counting on the revenue we collect.
Values: We work to earn the trust of taxpayers.
Every taxpayer and every taxpayer interaction are essential. We earn trust by focusing on taxpayers’ experience with us. We provide excellent customer service and efficient processes. We are honest and transparent about our work and what people can expect from us. We ask for feedback. We consider how our decisions impact our customers. We think about how each of us can positively impact our customers in all our roles at Revenue.
We seek dignity and inclusion for all.
All people are worthy of being valued and respected. Not all people, or all communities, are starting from the same place due to historical and current systems of oppression. Different individual’s or group’s needs can require different levels of support to achieve fairness in outcomes. Inclusion is a state of belonging when persons of different backgrounds, experiences, and identities are valued, integrated, and welcomed equitably as decision-makers, collaborators, and colleagues. Ultimately, inclusion is the environment that organizations create to allow these differences to thrive. At Revenue, we strive to appreciate and prioritize different backgrounds, identities, and experiences collectively and individually. These differences are strengths that maximize our ability to be effective.
We do the right thing.
Doing the right thing means doing what is ethical rather than what is easiest or most practical. We act with integrity, make decisions, conduct tasks, and take actions in the best interest of Oregon and our customers.
We build partnerships.
We ask for input from, listen to, and collaborate with our partners. Nobody succeeds in a silo. We learn from the people around us and remember and recognize the people involved in our successes.
We rise to the occasion.
We meet change, challenges, and unexpected situations head-on and adapt to do what is necessary to succeed in our mission. We have a “can-do” attitude, we are accountable, and we can be counted on. We also have the courage to say “no” if something does not align with our mission, vision, and values.
Working Conditions
- Working with constant statutory deadlines.
- Shifting quickly from one job to another during each day.
- These duties are performed involving constant use of video/computer terminals, personal computers, and electronic calculators at workstations using repetitive hand and wrist movements.
- Must deal with angry or hostile taxpayers by telephone, letter, and in person.
- These duties are typically done sitting at a workstation in an open office environment subject to frequent disruptions.
- This position operates in a hybrid model, performing duties onsite in a standard office environment and remotely.
This Is What You Need To Qualify
MINIMUM QUALIFICATIONS
MINIMUM QUALIFICATIONS
three years of clerical/secretarial experience that included:
Two years at a full performance level performing typing, word processing, or other generation of documents AND
lead work responsibility or coordination of office procedures.
Courses or training in Office Occupations or Office Technology may be substituted for up to one year of the clerical/secretarial experience.
The ideal candidate will possess the following desired skills and attributes:
- Daily use of computer for long periods of time. Frequent interruptions.
- Frequent telephone communication with irate or hostile taxpayers or representatives by telephone.
- Customer Service
- Comprehension & Decision Making
- Organizational skills & prioritizing
- Team Player
- Verbal Communication
- Written Communication
- Professionalism and Integrity
- Critical thinking; Problem Solving
- Participatory & Inclusive
- Flexible & Adaptable
How to Apply
- Click on the “Apply” link above to complete your online application and submit by the posted closing date and time.
- The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.
- Complete the supplemental questions.
- Attach your current resume.
- Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress.
- Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.
- If you are requesting Veteran’s Preference you will receive a Workday task to submit your supporting documents. Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.
Additional Information
-
Veterans’ Preference – Eligible veterans who meet the qualifications will be given veterans’ preference. If you checked that you are a veteran, be sure to submit your documentation prior to the close date of this posting. Click on the following link for additional information on
Veterans’ Preference
.
- Criminal Records Check – Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
- To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
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Work Authorization – The Oregon Department of Revenue does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security’s Form I-9, confirming authorization to work in the United States. The Department of Revenue is an E-Verify employer. If you are the successful candidate, you must present your I-9
acceptable documents
(see page 3) for employment verification.
-
Are you living out of state and looking to relocate to
Oregon
? Learn more about life in
Salemor
Portland.
- If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:
Oregon Department of Revenue
955 Center St. NE
Human Resources Rm. 135
Salem, OR 97301
Phone (503) 945-8547
Fax (503) 947-2047
Helpful Links
Applicant FAQ
Understanding the State Application Process
Help & Support
web page
Learn more about
Oregon
The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don’t meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.
