Deutsche Bank Hiring for Client Service Representative at London Full Time

Job Title Client Service Representative

Location London

Corporate Title Assistant Vice President

The London Operations Client Services Team is responsible for liaising with our top tier European Clients and is looking for a Client Services Representative to manage the Bank’s external relationships with key institutional clients across the globe.

You will have a good knowledge of Futures and Options products and the ability to work closely with operations teams across the globe to provide a high level of service to Deutsche Bank’s key clients.

What we’ll offer you

A healthy, engaged, and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide-ranging CSR program + 2 days’ volunteering leave per year

Your key responsibilities

• Manage all communications directly with the Clients on all Trade related queries, both verbally and in writing including statement generation, daily trade volumes, open position reporting issues, and delivery confirmations/notifications. Provide due diligence on all downstream systems for United States supported exchanges to ensure proper trade capture; including all pertinent data for Deutsche Bank cleared clients and execution only business
• Monitor incoming Foreign Market trades for European domiciled clients to guarantee correct setup’s including a review of mapping of products and client accounts to ensure their related exchange/ billing fees are set up properly
• Research and resolve issues and inquiries regarding exchange or bank regulatory rules, requirements, functionality and positions
• Liaise with clients, client service, trade support, trading desks, reconciliations teams, and outside firms in a timely manner to efficiently process all Top Day business and resolve any outstanding issues
• Interact with internal/external contacts for resolution of trade and settlement issues, meeting regular process deadlines and meeting/exceeding client expectations

Your skills and experience

• In-depth knowledge of the Listed Derivatives product across global markets
• Knowledge and experience with Gross Monthly Income/ Financial Information System (GMI/ FIS) applications is beneficial
• Able to investigate process automation and improvements, while being able to document workflows and procedural changes and amendments as necessary, both from exchange requirements and automation improvements to enhance the Client experience
• Knowledge and experience of Cleared over-the-counter (OTC) products is preferred

How we’ll support you

• Flexible working to assist you balance your personal priorities
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.