DHL Express Hiring for Customs Agent (nights) at Derby Full Time

Department: Customs

Hours: Monday to Friday, 19:00 – 03:30 (40 hours per week)

Location: DHL Aviation at East Midlands Airport

Grade: N

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

DHL Aviation manage Hub & Gateway operations and customs clearance and provides a comprehensive airport-to-airport service to DHL International. In addition, DHL Aviation makes available the services of its network to a wide range of logistics service providers. By ensuring that the aircraft is fully used, DHL Aviation is able to create an expanding Network of routes able to meet its customers changing requirements. From Track & Trace right through to proof of delivery (POD), every shipment receives the same high level of secure management.

Key responsibilities include:

• Making a positive contribution to our departmental KPI’s
• Responding to customer enquiries by phone or electronically, and handling queries of different customs processes across the department.
• Ensuring customer contact is carried out in a professional, speedy, accurate and compliant manner linked to our ‘Insanely Customer Centric Culture’
• Liaising with customers and network contacts to handle customs clearance through to the declaration stage
• Where possible, clearing shipments before they arrive to minimise disruption
• Using the in-house electronic data system to help with clearance and record information
• Supporting DHL Express and our internal operation colleagues with queries and general challenges
• Maintaining compliant processes with Customs and our customers

You’ll bring to this role:

• Proven, demonstrable skills in organisation technology and communications
• Excellent customer service skills.
• The ability to clearly present and communicate information both verbal and written
• Skills in managing external relationships effectively
• Resilience and confidence working in a pressured, fast-paced environment
• PC Literate (Knowledge of Microsoft Office applications)
• The ability to work independently and manage multiple job roles, whilst maintaining a high quality rate

Applications: Please submit your application via https://careers.dhl.com/i/global/en/home – please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 12th August 2022