DHL | Supply Chain Hiring for Customer Service Representative at Memphis, TN Full Time

$19.00/Per Hour

Mon-Fri; 8am-4:30pm

Must be willing to work required overtime

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Brand: DHL

Address: 3300 Tchulatech Dr Memphis, TN – 38118

Property Description: 1231 – Memphis TN MSRC

Property Number: 1231