Dick Hannah Ford Hiring for Service Director Job at Portland, OR Full Time

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a solid, family-run business that’s been around since 1949 and we’re not going anywhere. The Hannah family is passionate about how our business is run and how our customers are treated. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.
Dick Hannah Dealerships. Believe in nice.
Benefits: **Hannah Motor Company offers a variety of health insurance benefit options for employees and their families. Available benefit options include medical, dental, vision, Health Savings account, Flexible Spending account, basic and voluntary life insurance, and short- & long-term disability. Benefit eligibility begins the first of the month following 60 days of full-time employment subject to the terms of the applicable benefit plan. Additionally, the Company offers a competitive 401k plan to assist employees with future retirement and financial planning.
Vacation: All regular full-time employees receive paid vacation according to the following schedule:

• 1 year of service = 40 hours of vacation
• 2 – 6 years of service = 80 hours of vacation
• 7 – 24 years of service = 120 hours of vacation
• 25 + years of service = 160 hours of vacation

Paid Sick: **Sick leave pay is available to employees in compliance with the applicable state paid sick leave law.
Paid Holidays: **Hannah Motor Company offers 5 paid holidays per year to Service Director subject to completion of the introductory period and other eligibility requirements as per company policy.
Responsibilities:

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service department personnel.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors the performance of the service department.
• Strives for harmony and teamwork within the department and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Fosters professional employee development and coordinates with department manager to determine need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership’s guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Develops dealership service pricing plans and recommends to dealer or general manager.
• Works with parts and service personnel to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Maintains safe work environment.

Qualifications:

• Excellent communication skills (including listening, speaking).
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to work alone, self motivate and manage one’s own time.
• Team player with a positive attitude
• Computer literate (MS Word, Advanced Excel, Outlook,)
• Organized and extremely detail-oriented
• Ability to prioritize
• Deadline-oriented
• Research skills
• General math skills
• Basic knowledge of dealership operations and/or office/clerical experience.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Location: Portland,OR, Portland, OR

Location: Portland,OR, Portland, OR

Job Type: Full-time

Pay: $11,000.00 – $15,000.00 per month

Ability to commute/relocate:

• Portland, OR: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver’s License (Preferred)