Our client, Service Alberta, has an immediate requirement for two a Help Desk Analysts. The successful sub-contractor(s) will start in September a 12 month contract. One 6 month extension contract may be available.
We will pay the successful candidate(s) $32 per hour for an independent sub-contractor.
If you meet ALL of the mandatory requirements and would like to be submitted, please email your resume and we will contact you to discuss in more detail. We thank all candidates for applying, however only those candidates whom we feel meet all the mandatory requirements will be contacted.
Requisition ID
155244
CL-Help Desk Analyst – Senior (APAS Support (ApplyAlberta); AE MADI LOA 3 Project)
Open
Closing Date: 11-Aug-2022
Closing Time (MT): 02:00 PM
Location of Work:
J.G. O’Donoghue Building,
7000 – 113 Street NW, Edmonton, AB
Project Overview:
The Application Help Desk Analyst role will provide front line support primarily to members of the public and post-secondary institutions who require assistance with ApplyAlberta. ApplyAlberta, Alberta Post-Secondary Application System (ApplyAlberta) is an online application and transcript transfer system that anyone can use to apply to undergraduate programs at one or more of Alberta’s post-secondary institutions. The resources will be assigned initially to the business area for application support. However, these roles may be reassigned to work in other business areas as required.
The Application Help Desk Analyst position is responsible for providing front line application support to stakeholders. The Help Desk supports inquiries from a range of stakeholders; learners, apprentices, schools, school authorities, post-secondary institutions, internal GOA staff as well as the general public. These inquiries cover multiple on-line applications for various ministries that stakeholders need to access and use.
The resources will be assigned initially to the business area for application support. However, these roles may be reassigned to work in other business areas as required.
Description of Services:
Help Desk Analyst works directly with end users to troubleshoot technical issues.
Estimated Workdays: 248Estimated Start Date: 01-Sep-2022Estimated End Date: 31-Aug-2023Estimated Hours Per Day: 7.25Estimated On Call/Standby or Overtime Hours per Month: 15.00# of Optional Extensions: 1Maximum Duration of Extension: 6 Months
Job Type: Contract
Salary: $32.00 per hour
Schedule:
Experience:
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