Discover Hiring for Credit Card Customer Service – (Remote Option) at Phoenix, AZ Full Time

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:

• (DE & OH) Available START times of 9am, 1pm or 3pm EST

• (IL) Available START times of 8am, 12pm or 2pm CST

• (UT & AZ) Available START times of 7am, 11am and 1pm MST

Note: This is a Flex Shift of 30-39hrs/week. All Shifts are Monday- Friday with weekends as assigned

Flex Time Benefits

We could say there are too many to list, but it’s worth it to share the good news!

Starting DAY ONE (yes, you heard that correctly – NO WAITING PERIOD), you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list:

• Paid time off (at minimum, 20 personal days + 7 holidays per year)

• Medical/Dental/Vision/Life Insurance

• Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options

• 401K with company match and fixed contribution

• Employee Stock Purchase Plan

What You Will Do

• Working from home, you will need a quiet workspace so you can focus on our customers.

• You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.

• You’ll spend the majority of your shift talking with our customers, listening to their concerns, and providing the best solutions. You’ll be a master problem solver! You might interact with customers on the phone, in a chat session, or responding to emails.

• We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.

• We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

Qualifications You Will Need to Succeed

The Basics:

• Be reliable! We need you here to take care of our customers. Be committed to working your schedule.

• Enjoy helping others. You will be busy, taking call after call, assisting our customers.

• We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.

• Positive energy, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.

• We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.

Bonus Points if you have:

• 1+ years of experience in related field

Benefits you might not have expected

• Employee Assistance Program Counselors

• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

• Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)

• Opportunities to volunteer in the community

• Development groups and training

• If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.