Discover Hiring for Discover Bank – Inbound Customer Service (Remote Option) at New Albany, OH Full Time

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:

Start Date: August 29th, 2022

We have multiple shift options & their START times are below:

OH, DE, NJ, PA, MD (EST)

9:30am and 1:00pm

UT ( MDT)

7:30am and 11:00am

AZ ( MST)

6:30 am and 10:00am

Note: Shifts are Monday- Friday with weekends as assigned

Competitive Wage:

Starting wage of $17.00 per hour + relevant shift differential depending upon schedule.

Full Time Benefits

We could say there are too many to list, but it’s worth it to share the good news!

Starting DAY ONE (yes, you heard that correctly – NO WAITING PERIOD), you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list:

• Paid time off (at minimum, 20 personal days + 7 holidays per year)

• Medical/Dental/Vision/Life Insurance

• Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options

• 401K with company match and fixed contribution

• Employee Stock Purchase Plan

What You Will Do

• You’ll spend the majority of your shift on the phone (inbound calls), speaking with customers, listening to their concerns, assisting them with online navigation and providing them with the best solutions. You’ll be a pro at problem solving!

• Customer care is key- our approach in banking is about finding the right options for the customer by understanding their needs, and the options Discover has for them.

• Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.

• We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

• We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.

Qualifications You Will Need to Succeed

The Basics:

• Be reliable! We need you here to take care of our customers. Be committed to working your schedule.

• We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.

• Be resilient! You will need to be confident and have the ability to cope with rejection.

• Positive energy, competitive drive, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.

• We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.

Bonus Points if you have:

• 1+ years of experience in related field

Benefits you might not have expected

• Employee Assistance Program Counselors

• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

• Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)

• Opportunities to volunteer in the community

• Development groups and training

• If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics.

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