We are growing thanks to our AWESOME staff and need Rockstar Scheduling Coordinator to join our team immediately!
DJM Cleaning is a local residential cleaning company looking to grow our team by recruiting positive people who want to make a difference! We know this job can provide lasting satisfaction, new skills, and personal responsibility. One important requirement is that you must be AWESOME!
How do we define AWESOME?
Purpose of Position: To insure every repeat client is cleaned on the day scheduled and (or) requested. To insure absent employee’s jobs are covered. To insure every customer scheduling request, change, and preference is documented and cheerfully accommodated. To insure converted leads are fulfilled and not lost due to a lack of time-slots available.
Insure daily capacity (through aggressive scheduling, juggling, stretching)
Work in initial cleans & occassionals, last minute requests
Fulfill every job, every day (avoid rescheduling later)
Duties & Responsibilities:
Finding / making spots for new bookings
Strategic technician routing
Take customer calls and accommodate reschedules, specific requests
Reschedule jobs same day for absent employees, holidays, staff changes
Communicate with customers about changes
Update computer with customer preferences, fee changes, day changes, etc.
Alert customer when tech will be late
Optimized every technicians day (7 – 8 job hours vs. 5 – 6)
Inform the Office Manager of openings 24 to 72 hours out
Confirm all unconfirmed appointments
Follow up with customers via email, phone
Assist sales team by finding open spots for new jobs
Print work order, pull keys, document key assignments
Create weekly technician schedules on time
Assist with Turn In Day needs
Follow up with “undecided” estimates to try to book
Insure all estimator paperwork is in the office for scheduling
Follow up on paperwork you are waiting on (estimates, NEDs, etc.)
Keep stats in BEAT YESTERDAY book
Results Expected:
Daily capacity met (object: 50 jobs per day)
Outstanding customer rapport, relations
Minimal change for the customer
Optimized schedules for all FT employees (full schedule daily)
Minimum chaos (forgotten keys, work orders, unconfirmed jobs, etc.)
Authority:
100% discretion on scheduling, with collaboration as needed
Minimum Qualifications: 2 years customer service experience, some computer skills, database use, email, articulate correspondence, friendly, quality voice
Job Type: Full-time
Pay: $15.00 – $17.00 per hour
Schedule:
Supplemental Pay:
Work Location: Multiple Locations
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