Dogpatch Labs Hiring For Community Associate at Dublin, County Dublin Full Time

Contract: Fixed Term | 1 year

Responsibilities

Member Management

• Membership Administration

Onboarding – Support the onboarding process including new member orientations

Offboarding – Manage offboarding requests from members

Systems – Updating our CRM and various systems with member details

Escalate member issues to the Membership or Facilities team

Member Community Integration

Accelerating Introductions – Always adding value to members through relevant introductions

Support the teams where needed in developing community among members

Arrange logistics around startup engagement activities

Keeping in regular communication with every member, ensuring we’re meeting their needs

Coordinate community breakfasts and social events on a weekly/bi-weekly basis

Collect information about the events that take place to support the Programme Manager

Greeting / Reception Management

Provide high-level customer service and hospitality to all members and guests

Help cover the front desk during business hours

Answer “walk-up” questions from members or guests – troubleshooting

Represent the distinct Dogpatch Labs brand aesthetic, atmosphere and culture

Accepting Post and deliveries

Give tours of Dogpatch Labs to interested founders, telling the story of Dogpatch Labs, and what it means to be a part of our community

Marketing & Communications

Content creation – support creation of content for various marketing and communication channels including weekly newsletter, slack messages, and regular emails, signage & posters to inform community of all events, activities and notices

Who You Are:
As a Community Associate, you will report directly to the Membership & Community Manager and will be responsible for building and maintaining our strong, unique community – so it is integral that you be proactive and a people-person. You will be the heart and soul of our diverse community – so it’s important that you stay quick on your feet and be attuned to people’s needs

You are smiles all around and energetic – someone who knows how to work hard without compromising on the play-hard

You enjoy a learning culture, you like sharing ideas and you love to talk

You’re inventive and always keen to try new things. In fact, you believe that nothing can ever be perfect and that testing and experimentation are always important

You are passionate, driven, ambitious, and thrive in a fast-paced environment

You think technology will change the world and you can’t stop talking about it

Skills:
Hospitality and experience-driven

Excellent communication skills and the ability to speak the startup language

Self-motivated, entrepreneurial, and comfortable dealing with ambiguity

Distinctive problem solving, ability to solve complex and diverse business problems

Strong critical thinking skills

Ability to effectively prioritize and manage tasks

Excellent organizational skills and strong attention to detail

Understanding of the local startup ecosystem and available resources (preferred)

Basic level of graphic design experience is a bonus!

Terms

The role is a Fixed-Term Contract for one year and full-time, based at our offices in the CHQ Building, Custom House Quay, Dublin 1. Please note that there is no hybrid working model available for this position.