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United States
Dominion Energy Looking for Customer Experience Representative I (Gastonia, NC or Columbia, SC) at Cayce, SC Full Time
Job Description
At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Job Summary
This part time position will be a work at home (WAH) position with the occasional need to work on site. This position provides excellent customer service skills and represents Dominion Energy as the central point of contact for the company’s Customer Contact Operations Center. Under direct supervision, guidance and direction, duties include but not limited to: utilizes customer information systems (CIS); answers customer inquiries regarding billing, payment, credit and rates; inputs pertinent residential and commercial customer account information; assess customer needs; assists customers with credit difficulties and termination notices; using clearly defined rules and guidelines, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance and answer emergency calls. Seeks advise on problems areas and refers escalated or highly complex issues to appropriate next level personnel.
Perform other duties as requested or assigned.
Required Knowledge, Skills, Abilities & Experience
0-2 Years Customer Contact Operations experience. The knowledge, skills, abilities, and experiences that are required for entry into this job include the following: Basic interpersonal/communication skills in person, by phone/in writing; must have ability to retrieve items either alphabetically/numerically; basic ability to type; must be able to work independently & as a team member; must have basic knowledge of computers including: Customer Information Systems, Microsoft office products Word, Excel, Outlook; basic understanding of organization/department/section policies/procedures. Ability to read & concentrate and listening skills. Must demonstrate ability to deal with irate and difficult customers; must be able to identify and resolve basic and routine issues; and basic organization/time management skills. Must have a basic understanding of billing, rates, credit, energy usage, and customer accounts. Must be able to work up to 19 hours per week, Monday through Friday during core business hours and during emergency situations.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined above.
0-2 years exp.
Education Requirements
HS or GED required
Associate degree in related discipline may be required – OR – 2+ years of additional relevant experience in lieu of degree
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
Other Working Conditions
Test Description
No Testing Required
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it’s the difference between taking a job and starting a career.
