DXC Technology

Job Description:

As a Lab Manager you will work onsite at our customer’s office in Vancouver, BC. In this role you would typically work directly with employees, business leaders and other dignitaries representing client and DXC Technologies at our customer location. Being a self-starter who is comfortable with minimal supervision is essential to success in this role.

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers’ employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Job Description:

Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
Provide software service, pre- sales, post-sales or service delivery support.
For Mission Critical Customers, provide proactive and some reactive services.
Monitor operation performance and work on corrective action plans (if needed).
Provide input about Customers business and industry trend information into Account Support Plan.
Mentor /Coach new hires on work process and procedures.
Responsible for account growth and retention.

Who you are :

Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.
Experience with support of full range of company products in Customer base.
Proactive account management experience must meet HA/MCS qualifications.

Other Qualifications :

Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
Thorough knowledge of administrative or technical.
Demonstrate state-of-the-art technical, functional or business knowledge.
Recognized as an expert in one or more industry or advanced specialty areas.
Demonstrated strong knowledge of O/S, UNIX, and networking.
Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments.
Demonstrate excellent communication, and presentation skills, with both verbal and written presentation.
Prevent unplanned outages or data loss by proactively escalating issues.
Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer.
Ability to perform while under extremely high- pressure situations.
Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation.
Secure ITIL knowledge certification with the ability to communicate business and IT alignment value.
Provides leadership and coaching to Field Technical Support Representatives.
Develop basic knowledge of change management process and tools.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

DXC Technology is proud to be an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

Disability accommodations: If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.