East Midlands Railway Hiring for Customer Service Officer at Sheffield Full Time

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. Our 2,400 Colleagues are the reason why we are so successful, and our Station teams make a crucial contribution to this. Six times accredited as a Top Employer, we have an outstanding opportunity to join East Midlands Railway as a Customer Service Officer, based at Sheffield.

As a Customer Service Officer, you will work hard to ensure safe and prompt dispatch of all services. You will also assist customers with finding their way. Helping them onto the train or giving direction around the station is all part of the role.

We are looking for hard working people with a positive, can-do attitude. You will be a strong team player take pride in providing outstanding customer service at all times.

Key responsibilities of the role include;

• Dispatch trains in a safe and timely manner
• Providing customers with advice and guidance
• Support with security searches at the station
• Being pro-active and visible to customers at all times
• Assist customers boarding and leaving trains as required

All of the safety critical training will be provided to the successful candidates.

As a Customer Service Officer, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are therefore subject to satisfactory completion of a safety critical medical assessment, including drugs and alcohol screening.

If this sounds like something you’re interested in, we want to hear from you!

If your initial application is shortlisted, the recruitment stages will be:

• Online video interview – This is not as scary as it sounds! It will be a short interview of approx 3-5 strength-based questions. You will record your answers and submit them to the managers to review – it is not a live interview)
• Online Psychometric tests – These are associated with the safety critical nature of the Customer Service Officer role. These tests are: SCAAT test (Safe Concentration and Attend Test) and SAT test (Safety Awareness Test)
• Assessment Centre – This when we get to meet you in person! – We will invite candidates to come and take part in group exercises and individual tasks where you will be assessed against competencies that are essential for this role.
• Competency Based Interview – This is the last stage in the process and will take place with the hiring managers on a later date.

Once you have successfully passed the recruitment process, you will not need to apply again for 12 months! We will either offer you an immediate vacancy, or place your details in the talent pool which means you are waiting for the next vacancy to arise. As soon as it does, we will pick up the phone and make an offer.

As well as a competitive salary, we’ll also offer you:

• Excellent Railway Pension scheme
• Free travel on East Midlands Railway and Train Operating Companies under Abellio
• Friends and Family discounted Tickets on the EMR Network
• 75% discount on National Travel (inc partner and dependants)
• Various training opportunities
• …and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.