eBay Inc Hiring for eBay Customer Service – Trust Chat Teammate (Full time Remote or In Office) Job at Dublin , Ireland Full Time

Who we are?

eBay is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses, and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!

Important Information:

The start date for this role is 8th August 2022. We require your availability for 9 consecutive weeks of paid training.

The training will be conducted in our office in Blanchardstown, Dublin 15.

Following the training, you can work from our office or work from home.

What will you do?

We are passionate about creating experiences our customers love! Our Trust or Member to Member (M2M) team is a part of Global Customer Experience, supporting eBay’s buyers and sellers across the globe. We review customer concerns and appeals, providing mediation and conflict resolution to eBay members.

In your role you will be required:

• Connect with our members via live chat

• Provide Push 3 communication with our members

• Use Snippets and Canned responses & be proficient with typing.

• Provide Options & ways forward to resolve & support our passionate eBay members

• Act as mediator between buyers and sellers, with different levels of experience. (C2C & B2C)

• Provide policy-based resolutions on disputes for items not received or not as described, damaged returns etc, where members may not be entitled to get their money back.

• Review pervious decisions where sellers or buyers are appealing eBay case decision.

• Make decisions that will negatively impact one party. These decisions have financial impact to customer or eBay

• Build trust, educate, and create great experiences despite delivering difficult messages

• Take appropriate action for eBay to ensure a safe and compliant trading platform for our community

• Excel at learning through our training programs and self-learning to keep growing your skills & knowledge

• Adhere to your daily schedule, tasks and goals, supported by your team leader and coach

Who you are?

• Able to deal with conflict, and guide parties through the steps towards resolution

• Be experienced and efficient with chat industry standard of working

• Assertive, with the ability to say “No” and deliver a difficult message with confidence

• You have a strong ability to evaluate cases from a business perspective

• Customer focused & a Great communicator, with high level of empathy and emotional intelligence

• Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures

• You are resilient, able to handle stress and be productive under pressure

• A learner, always growing and open to feedback

• You enjoy taking ownership and control, and driving resolution

• Driven and motivated to achieve targets and meet your metrics

• Motivated and disciplined while working from home

• Strong PC skills, can operate Windows and troubleshoot a PC, tablet or mobile phone

• Located in Cavan, Dublin, Kildare, Louth, Meath, Wicklow

Other requirements

• Resident of Republic of Ireland

• Eligible to work full time in Republic of Ireland

• Available for shift work (e.g., early mornings, late evenings and weekends)

Why us?

We care about People. We are richly diverse, and we have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Our dynamic, fast paced environment is constantly evolving and makes an exciting place to work. Plus we have exciting benefits:

https://www.ebaybenefits.com/irl/

• Basic Salary of €33,800

• Quarterly Bonus Plan

• 25 days Holidays

• Educational Assistance

• Healthcare Plan

• Life Assurance

• Pension Plan

• 3 Months Paid Paternity Leave

• Sabbatical every 5 years

• Visit https://www.ebaybenefits.com/irl/ to view all the benefits

eBay Inc. is an equal opportunity employer, dedicated to workforce diversity

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#indeedEMEA

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Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.