Educational Alliance, Inc. Hiring for Health Information Systems Manager at New York, New York Full Time

Educational Alliance brings together and partners with diverse communities in Lower Manhattan, offering individuals and families high-quality, multi-generational programs and services that enhance their well-being and socioeconomic opportunities. We are a place where everyone is welcome and where progress is powered one relationship at a time. We are proud of our legacy as a Jewish organization and we provide high-quality, transformational services and programs to all New Yorkers through our network of community centers on Manhattan’s Lower East Side and East Village. As we have for 130 years, we offer best-in-class programming–now across 15 sites—focusing on a mix of education, health and wellness, arts and culture, and civic engagement.

Job Purpose:

Under the guidance of the Director of Continuous Quality Improvement and Compliance, the Health Information Systems Manager is responsible for monitoring the Electronic Health Records (EHR) and other electronic platforms, assuring the systems support the compliance standards of the CRW residential and outpatient components. S/He oversees that all relevant state and agency policies and regulations are incorporated into the EHR. Core projects for the CRW include but are not limited to EHR management; KPI development, collection, and analysis; IPA Collaboration; Systems training; and any additional projects that help the CRW meet the standards of OASAS, CARF, and the Value-Based Payment system for Medicaid reimbursement.

Responsibilities:

• Assess the functionality of the current EHR, making recommendations for continuous improvement

• Assist in ensuring EHR is in compliance with local, state, and federal confidentiality laws and regulations

• Interface with CRW staff and EHR team to consistently update the EHR based on CRW compliance needs

• Development and management of the EHR, including but not limited to continuous system management and configuration as well as staff training on new functionality

• Troubleshoot and remedy challenges with EHR system triggers, routing, reporting, and access providing support to teams for the best utilization of the EHR

• Develop a system for KPI data collection and analysis

• Evaluate and interpret collected data and prepare written reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions

• Performs a variety of complex and independent activities involved in the collection, analysis, documentation, and interpretation of data related to compliance and quality improvement

• Provides technical assistance and consultation to clinicians

• Assures compliance with established record keeping standards

• Develops and monitors clinical and administrative processes to assure the quality of care and regulatory compliance.

• Develops forms and procedures to track and compile information and apply appropriate data analysis techniques to maintain tracking statistics

• Stays abreast of new developments in the field of Compliance/Quality Assurance/Improvement as related to substance abuse and mental health treatment, recommends new policies, and revises existing policies/procedures for compliance with all applicable laws and standards.

• Leads or participates in projects and workgroups to improve compliance and compliance processes with a focus on KPI for VBP, CARF, and OASAS compliance

• Plans and provides training on relevant compliance topics to clinicians and CRW staff.

• Working with the Compliance team and Program Director or designee to develop Compliance Plans(s) and systems for quarterly review of CRW programs, and producing associated reports.

• Attend staff meetings and training as required.

• Perform special projects and other duties as assigned.

Requirements:

• Master’s Degree or higher in Health Informatics with experience in clinical settings and managing EHRs preferred. A Master’s Degree in psychology, social work, or public health with work experience managing EHRs will be considered

• Individuals with Registered Health Information Technician or Registered Health Information Administrator certifications are encouraged to apply.

• Experience providing training and monitoring progress.

• Experience in using electronic health records and working with vendors to configure EHR to meet compliance needs.

• Excellent writing, assessment, planning, and analytical skills

• Knowledge and experience with data collection and ability to generate comprehensive reports

• Exemplary attention to details

• Outstanding written and oral communications skills

• Highly organized with strong attention to detail and an eye for developing efficient, internal systems and workflow

• Ability to manage multiple projects and priorities in order to meet deadlines and revenue goals

• Team player with a passion for building relationships and fostering partnerships, both internal and external to CRW

• Ability to communicate effectively both verbally and in writing with a broad variety of people, including other team members and management.

• Ability to maintain appropriate professional boundaries and confidentiality.

• Competency with computer-based programs such as Microsoft Word, Excel, Outlook email, Relias, and Electronic Health records

Desired Skills and Experience:

• Team Player

• Analytical

• Communication

• Planning and Organizing

• Initiative

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to perform duties.

• Specific vision abilities required by this job include close vision requirements due to computer work and the ability to observe, perceive, and identify any safety or behavioral concerns while on-premises.

• Light to moderate lifting is required

• Ability to uphold the stress of working with clientele who have a significant history of trauma, substance use disorder, and mental health conditions.

• Regular, predictable attendance and punctuality is required

Work Environment

The work environment characteristics described here are representative of those teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Moderate noise (i.e. business office with computers, phones, and printers, moderate traffic).

• Ability to work in an open or confined area.

• Ability to sit at a computer terminal, stand, or walk for an extended period of time.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position

COVID Vaccination Policy:

All employees of Educational Alliance must provide proof of their fully vaccinated status before starting work. All vaccine-related information/documentation will be kept private consistent with HIPAA regulations.

If employees have a qualifying medical exemption or sincerely held religious belief that prevents them from getting that vaccine, they should request a Reasonable Accommodation Form from the People and Culture department, which will be reviewed by the Chief People and Equity Officer as well as P&C representatives. Employees may be required to substantiate their request for exemption with the appropriate documentation. Staff will not be subject to discrimination or retaliation based on their vaccination status.

Educational Alliance is committed to workplace diversity and inclusion. We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, , marital status, disability status, veteran status, or any other characteristic protected by federal, state, or local law. Educational Alliance takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Educational Alliance is an Equal Opportunity Employer.

For further information about Educational Alliance, please visit https://edalliance.org.