What we need
Customer support is the backbone of the entire customer experience. When it’s exceptional, the customer is happy, engaged and excited about what we will deliver next. The Customer Support team, or CARE as we refer to it at ei3, is responsible for providing world class technical customer support that keeps our end users up and running with minimal disruption and downtime while using our products and services. Ultimately our goal is happy customers with minimal churn.
The Data Analyst Intern will aggregate, analyze, and report on insights and metrics using data collected by the CARE ticketing system. The data contains a wealth of information on the types of problems our customers are having, the solutions we implement as well as other useful data points. This position will work alongside the CARE Manager.
What you’ll do
About you
Why you’ll love this opportunity
About ei3
Founded in 1999, ei3 Corporation delivers Industrial IoT and AI solutions for machine builders and manufacturers to increase operational efficiency, save on costs, increase profitability, and implement new business models. Printing presses, injection molding machines, and packaging equipment are some of the company’s key market segments. ei3 is headquartered in New York with offices in Montreal and Zurich. For more information, please visit ei3 at www.ei3.com
For more information please visit ei3 Summer Internship Program
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