EIMS Looking for Customer Success Manager at Auckland, New Zealand Full Time

We are looking for Customer Success Manager to work in the ANZ (Australia & New Zealand) Markets on behalf of one of our fast growing, VC funded software customers – decisions.

You will,

• Be the trusted advisor for our customers to support them with successful onboarding of the product and train accordingly to drive company-wide adoption.
• Work hand-in-hand with our established sales team and global customer success team
• Responsible for engagement with C-Level contacts and IT Contacts on a regular basis at medium to large organisations where there are multiple internal business units.
• Ensure that customers derive maximum value from their investment in purchased software, utilize all their licenses, identify new opportunities, and collaborate with internal teams to ensure growth attainment and increased footprint
• Ensure a great onboarding phase for Decisions customers
• Function as the point of contact for both potential and current customers
• Drive increased contract value of Decisions existing client base of hundreds of customers
• Consistently utilize CRM tools to track and manage activity, forecast business and process orders
• Manage and reduce client churn

About decisions (https://www.meetingdecisions.com/meeting-types)

This is part of an existing engagement between EIMS & Decisions. Decisions are a Norwegian VC funded Software company, who are experiencing rapid growth and now looking to enter the ANZ market. Their products are a Microsoft Multi-Award Winning software solution aimed at driving maximum productivity from meeting collaboration through Microsoft Teams and O365 tools.

We offer,

• OTE $72,000 pa (A combination of $60,000 Base + $5,000 bonus + $7,000 commissions)
• Sales run incentives
• World-class, hands-on training and clear career progression path.
• Award-winning culture. Follow us on Instagram @eimsbiz to get a sneak peek at our culture and day to day achievements.

What you’ll need:

• 1 – 5 years of client-facing experience in a SaaS or similar B2B set-up
• Passion and Knowledge on how to launch a new client successfully
• Proven expertise in delighting customers
• Experience with Microsoft 365 is a plus, as Decisions are fully integrated
• Outstanding communications skills in English, both written and verbal
• We are looking for high-energy, driven professionals with sound business acumen
• Ideal candidates should be eager to advance in our organization by demonstrating their ability to be tenacious self-starters every day.

How to join?

Submit your updated CV/Resume here!