SECTION I:
BASIC FUNCTION:
The Operations Supervisor will function as a “Working Supervisor” who will not only oversee, but also assume clerical coordinator duties, case manager duties and Medical Assistance duties as needed. The Operations Supervisor is responsible for the oversight of daily business activities of the practice. The Operations Supervisor will assume other duties as delegated by the Practice Administrator or Practice Manager
SECTION II:
EDUCATION AND EXPERIENCE REQUIREMENTS:
Education: High school graduate or equivalent.
Experience: 3 years related experience in healthcare office setting or other applicable office Practice Experience.
Certifications: Certified Medical Assistance for those areas utilizing this position in that role
SECTION III:
MAKING ELLIS EXCEPTIONAL (MEE) BEHAVIORS & STANDARDS
RESPONSIBILITIES OF THE POSITION:SECTION lV:
• Able to perform all clerical coordinator duties, case coordinator and medical assistant duties as they apply to the day to day operations.
• Ability to manage the front desk and the duties for checking in and out patients
• Cash reconciliation.
• Responsible ordering of office and medical supplies.
• Instrumental in assuring positive staff efforts in improved customer service and patie nt satisfaction, assist with trouble shooting patient concerns in a timely manner.
• Instrumental in supporting clinical and administrative operations of the practice.
• Assisting with preparation of yearly evaluations.
• Assisting with the discipline of employees.
• Assisting with the onboarding and orientation of new employees.
• Assisting with the implementation of new programs such as EMR and becoming a Superuser of these programs.
• All other duties and activities as assigned by the Practice Leader.
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