Embassy Suites Brooks Hotel & Spa Hiring for Front Desk Agent (Hotel) at San Antonio, TX Full Time

Welcome to Embassy Suites by Hilton San Antonio Brooks Hotel & Spa! Our contemporary, all-suite hotel is located in the thriving community of Brooks City Base, just 11 minutes from the famed Alamo and downtown San Antonio.

HIRING: Front Desk Agents

Ideal Candidate will have experience working with OnQ property management system, and have worked at a full-service hotel.

Responsibilities:

• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

• Assists in preregistration and blocking of rooms for reservations.

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

• Understands room status and room status tracking.

• Knows room locations, types of rooms available, and room rates.

• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

• Knows how to use front office equipment.

• Process guest check-outs.

• Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange,

• Follows procedures for issuing and closing safe deposit boxes used by guests.

• Uses proper telephone etiquette.

• Attends department meetings.

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Maintains the cleanliness and neatness of the front desk area.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• San Antonio, TX 78235: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 3 years (Preferred)

Work Location: One location