Envista Holdings Corporation Hiring for Clinical Success Specialist, Clear Aligners at Pomona, California Full Time

The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products that has helped orthodontists worldwide create more than 20 million smiles. Ormco has 60 years of orthodontics expertise, R&D, and high manufacturing standards. Spark aligners offer the latest advancements in clear aligners and a better patient experience. Our technology and advanced materials are designed to meet the needs of orthodontists, providing more efficient and productive teeth movement to more easily achieve healthy, beautiful smiles. For more information about Spark, visit www.sparkaligners.com

Job Description:

Role Overview/Summary:

We are looking for a Clinical Success Specialist to join our team. You will help support the rapid growth of the Spark and Digital Orthodontic business unit of Envista. This role will be a first point of contact for new Spark customers, ensuring successful onboarding and utilization through collaboration with internal partners.

Primary Duties and Responsibilities:

• Responsible for successful clinical onboarding of new customers

• Education for the doctors on our internal systems, processes and protocols for Spark case design

• Responsible for clinical communication with the doctors on initial set of treatments during onboarding, with a focus on understanding their treatment preferences to ensure successful case design

• Responsible for facilitating case revisions for our new Spark users during their onboarding period

• Primary point of contact for initial clinical support for new customers

• Responsible for coordination of the main metrics for the doctors

• Tracking and monitoring case revisions, refinements, case scores and comments

• Proactive communication with internal and external stakeholders

• Ensuring successful adoption and utilization of Spark in the customer’s practice during the onboarding period

• Responsible for creating training materials for assigned designers and providing tools for them to fully understand the new customers design preferences and workflow

Job Requirements:

REQUIREMENTS:

• Degree in Dentistry, Dental Surgery, or Dental Medicine or Equivalent

• 3+ years experience as orthodontist or dentist

• Strong customer service mindset

• Able to work in crossfunctional, matrixed environment

• Full Bilingual English/Spanish with strong effective oral and written communication skills with the ability to influence across the organization

• Ability to travel 10% of the time, including internationally

PREFERRED QUALIFICATIONS :

• Certified Orthodontist

• Experience in treating patients with clear aligners systems

• Experience in customer service and sales

• Excellent microsoft office skills especially in Outlook

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Operating Company:

Spark

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including KaVo, Kerr, Nobel Biocare, Implant Direct and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista separated from Danaher as an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .