ABOUT THE COMPANY
At Epic Gardening, we’re on a mission to teach the world to grow. Founded in 2013, Epic has become the most followed gardening brand and is the leading creator-led, content-to-commerce business in gardening. Millions of enthusiastic gardeners come to Epic for entertaining and informative growing content across video, blogs, podcasts, social platforms, and books. Through our online store, we offer highly curated, best-in-class gardening products designed to perform well for the gardener and stand the test of time. In December 2021, Epic closed a round of financing from The Chernin Group (TCG). In November 2022, Epic Gardening completed the acquisition of Botanical Interests, a vegetable, herb, and flower packet seed company founded in 1995 and based in Broomfield, CO. The acquisition dramatically expands Epic’s product offering and go-to-market channels with the addition of 800+ SKUs and a nationwide wholesale distribution channel.
ABOUT THE ROLE
Reporting to the Head of Customer Experience, the Customer Service Representative will be responsible for engaging with customers on behalf of Epic Gardening. In this role, you will answer customer phone calls, respond to customer service emails and tickets to answer questions and provide thoughtful helpful solutions. You will maintain expert knowledge about Epic Gardening products and services to best help customers.
At Epic Gardening, we’re obsessed with our customer’s experience. From learning from our content to using our products in the garden, we’re passionate about creating experiences that make our customers feel special. We put ourselves in our customer’s shoes – because we’re gardeners – and look for ways to make their experience even better, every single day. Every interaction with us feels like we know their garden and needs better than they do.
The responsibilities listed below are requirements for the position, however, additional consideration is given to candidates who were also interested in working with social media as well as participating in community outreach.
KEY RESPONSIBILITIES
QUALIFICATIONS
COMPENSATION
This is an exempt role. The pay range for this role is $40,000-$55,000
WORKING AT EPIC
Epic is committed to providing our team with a competitive benefits package. We offer competitive and fair compensation, retirement plans with match, comprehensive health, dental, and vision plans, twelve weeks of paid parental leave, Health Care and Dependent Care FSAs, and more benefits.
Epic Gardening is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of teaching the world to grow, we are building an environment where every employee can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.
About Us Location: Virtual (Work at Home) With 160,000+ people working across the globe – at home or in contact...
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