Erika4Travel Looking for Guest Services Assistant (virtual) at New Zealand Full Time

We are looking for a motivated and customer-focused Guest Services Assistant to join our travel team. This remote position will involve assisting clients with their travel arrangements, ensuring they have a smooth and enjoyable experience from start to finish. This is a great opportunity! If you are passionate about travel and love providing exceptional service, this role is a great fit for you!

Key Responsibilities:

• Assist clients with booking travel services, including flights, hotels, car rentals, cruises, and tours
• Serve as the main point of contact for clients, handling inquiries, requests, and concerns with a professional and friendly demeanor
• Provide clients with personalized travel recommendations and itineraries based on their preferences and needs
• Communicate with travel suppliers to confirm reservations, negotiate upgrades, and secure special requests for guests
• Resolve any travel-related issues or last-minute changes, ensuring a hassle-free experience for clients
• Maintain accurate records of bookings, payments, and client interactions
• Keep up with travel industry updates and destination information to provide expert advice and support to guests

Qualifications:

• Strong communication and customer service skills
• High attention to detail and excellent organizational abilities
• Ability to handle multiple client requests and deadlines in a
• fast-paced environment
• Problem-solving skills with a focus on client satisfaction
• Prior experience in travel, hospitality, or customer service is
• preferred but not required
• Passion for travel and a desire to help clients create unforgettable experiences

Benefits:

• Remote, flexible work-from-home opportunity
• Access to exclusive travel discounts and perks
• Comprehensive training and ongoing support
• Opportunities for career growth within the company
• Supportive and collaborative team environment

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