ESB Hiring For Scheduling Support Centre Team Member at Wilton, County Cavan Full Time

Vacancy Number: 23804

Business Support, Customer Service (Entry)

Job Type: Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

Schedule Support Centre is a key business function responsible for the operation of the Optimised Scheduling System in ESBN ensuring a consistent flow of work and dynamically managing the schedules for all Network Technicians availing of the service. The SSC is also responsible for planning, managing and scheduling metering work programmes such as Pay As You Go metering processes, smart metering, microgen, PR approved meter exchange programmes. Supporting electricity suppliers,maintaining key IT systems such as Click Schedule are also key business functions managed within the SSC.

Key Responsibilities

Maintaining Click Schedules

Supporting NT availability

Liaising with NT’s, Customers, Suppliers and other ESBN functions

Support the delivery of PR5 approved meter exchange programmes

Ability to work to tight deadlines and deliver results in a timely manner

Support the strategic objective of automated scheduling

Knowledge, Skills and Experience

Essential

Work in accordance with agreed guidelines, policies, and procedures

Provide excellent customer service to all stakeholder

Work well with other team members and actively participate in achieving team objectives

Excellent communication and interpersonal skills

Maintain knowledge and skills to carry out full range of duties

Ability to work and share knowledge and competencies openly within team structure

Demonstrate flexibility and adaptability to change

Ability to learn on the job and develop new skills

Self-motivated and capable of problem solving

Desirable

Experience of working in a customer focused environment

MS EXCEL knowledge

Experience of SAP IS-U

Location

Wilton, Cork

Reporting to

The successful candidate will report to the Team Leader, Schedule Support Centre

Why ESB?

Opportunity to lead and operate on frontline of Ireland’s transition to net zero future

Embracing & facilitating a Smart Working Future / Hybrid Working

Career development through mentoring, and training

Corporate Social Responsibility Opportunities

Active Social & Sports Clubs

Networking opportunities

Credit Union

Generous Pension Contributions

Access to Staff Well Being programmes

Generous parents leave entitlements

Great team environment working to our Core Values – Courageous, Caring, Driven and Trusted

ESB has a comprehensive Diversity and Inclusion Programme

Closing date

30th August 2023

Salary

Starting from €30,000 per annum

If you have any queries in relation to this job, please contact [email protected]

Note: Please advise if you require any additional accommodations to

assist you if you are called to attend at interview.