EV Logistics | Supply Chain Looking for Customer Service Supvr at Langley, BC Full Time

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If youre looking for change, and youre ready to make changes … were looking for you.

Job Description

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.

Execute daily customer contract requirements and identify accessorial activity

Interact with customer groups, as necessary, and provide first line of escalation for customer service issues

Ensure necessary documentation is completed and filed according with company and customer guidelines

Provide professional, safe, fair and secure work environment and direct daily activities

Lead support staff to increase productivity via improved work processes and associate development

Administer associate recognition programs as outlined in company/account/site guidelines

Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished

Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement

Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans

Ensure value-added services for customers are completed as required

Required Education and Experience

Bachelors degree or equivalent experience, required

1-3 years of experience in a lead / supervisory / management position, required

1-2 years of logistics industry experience, preferred

Previous customer service and operations background, required

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

Brand: EV Logistics

Address: 5016 272nd St Langley, BC – V4W1S3

Property Description: 8463 – Langley BC

Property Number: 8463