Evoke Learning Looking for Client Services Partner at Remote Full Time

Client Services Partner (Remote) – Evoke Learning

About Evoke Learning

Evoke is a virtual learning and wellness centre that supports students (Grade One through to postsecondary) striving to achieve their full academic potential and enhance their social-emotional well-being. Our tutors, academic strategists, and professional coaches are dedicated to creating a student-centred support model using holistic approaches informed by current cognitive science. We understand that everyone’s learning journey is unique, and we consider the student to be the expert in their own life. The Evoke network is a community that puts students first.

Evoke works with many types of students, including:

• Those who are struggling academically
• Individuals diagnosed with learning disabilities, ADHD, and/or giftedness
• Students who are underperforming and have much greater potential to achieve their goals
• Learners who require intensive instruction or additional time to process information without feeling stigmatized in the classroom
• Students who can complete academic work but need to acquire strategies and time management skills to increase their success
• Students with extraordinary goals

Evoke works with many types of students, including:

· Students who are struggling academically.

· Individuals diagnosed with learning disabilities, ADHD, ASD, and/or giftedness.

· Students who are underperforming and have much greater potential to achieve their goals.

· Learners who require intensive instruction or additional time to process information, without feeling stigmatized in the classroom.

· Students who are capable of completing academic work but need to acquire strategies and time management skills to increase their success.

· Students with extraordinary goals.

The Role

Evoke Learning is looking for a dynamic and motivated client services partner (CSP) with strong people skills to lead our front of house, build client relationships, and provide excellent customer service. Under the guidance of Evoke’s directors, the client services partner will facilitate Evoke’s front-of-house, respond to enquiries and requests for consultation, support program marketing initiatives, promote student programming and move clients into service. This position is part-time, 25 hours per week, Monday to Friday.

Responsibilities

• Respond to email and phone inquiries

• Schedule and facilitate consultation calls, help inquiring clients discover how Evoke Learning’s programs can help

• Manage client database systems

• Client follow-up and customer service

• Help to market and promote student programming and Evoke services

• Support seasonal marketing campaigns

Qualifications and Required Skills

• Postsecondary education in marketing, education administration, business, or a communication related field.

• Previous work experience in client care, education administration, business development, customer or client services.

• Excellent communication skills, both verbal and written.

• Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.

• Excellent organization and time management skills.

• Proficient with technology, including Google application software and Cloud document storage platforms (Sync, Dropbox).

• Exceptional telephone skills, interpersonal skills, attention to detail, and problem-solving skills.

We thank all applicants for your interest in Evoke Learning, however only those selected to participate in the interview process will be contacted.

Job Type: Part-time
Part-time hours: 25 per week

Salary: $22.00-$25.00 per hour

Benefits:

• Casual dress
• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
The CSP role is virtual.

Work Location: Remote

Application deadline: 2022-11-21
Expected start date: 2022-12-01