Excelraise, LLC Hiring for Desktop Support Specialist at Raleigh, NC Full Time

Job Detail

• Job Code 696516
• Tax Term W2 Hourly1099Corp To Corp
• Career Level Mid Level
• Experience 7 Years
• US Work Status US CitizenGreen Card HolderH-1B – Temporary Visa
• Job Duration 9 Months
• Qualifications High School Diploma

Job Description

Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.

Currently we are looking for a qualified individual to work as a Desktop Support Specialist with our direct client in Raleigh, NC.

***This is Onsite Job***

***The position will require onsite work. The manager will allow the candidate to work remotely as much as possible, but field work will be required in Wake County***

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**

The Client is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.

Required Skills

• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing and imaging new computers and loading of appropriate software for customers.
• Installing local and network printers and other peripherals and configuration of same.
• Migrating data and user profiles.
• Documenting process and procedures related to technical field support activities.
• Demonstrates knowledge and a working experience with ServiceNow call tracking system.

Required skills

computer hardware Migrating data and user profiles networking protocols and communications peripherals and components ServiceNow call tracking system. Software