EY Hiring For Seren – Customer Transformation – Senior Consultant (BC) at South Dublin, County Dublin Full Time

EY-Seren Ireland is an international strategic design and innovation consultancy with clients around the world and are part of the multi-skilled performance advisory practice of EY. We help clients achieve transform their customer facing commercial functions and business outcomes through a customer-centered approach to design. We combine deep customer and commercial insight with leading-edge design capabilities to deliver experiences that set our clients apart.

At EY Seren, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Seren is going through a strong growth period as we continue to help clients transform their customer-facing functions, drive business outcomes and make enduring changes to their business.

We enable our clients by working closely with them to transform through sales, marketing, channels, pricing, digital products/services, via uplifted customer and employee experiences.

Our approach is effective because we make a shared commitment to deliver value by going beyond strategy and into the implementation of specialised customer, marketing, sales, and technology solutions.

Seren is a team within Business Consulting and is the glue that integrates with the rest of EY to design and implement transformative change with our clients.

Who you are

We are looking for highly motivated self-starters and strong team players who like to push themselves, shape their own career, and who can think strategically but enjoy ‘rolling up their sleeves’ and working closely with clients to deliver successful outcomes.

The ideal candidate will have relevant consulting experience around developing customer strategy and/or industry experience in Health Sciences, Government, Media or Telco within Sales & Marketing and Service. Most important for success in this role is someone with a flexible, creative and can-do approach to work and who can work effectively in a new team and fast paced environment. This is a perfect role for you if you are looking to take the next step in a more innovative, collaborative and supportive environment.

What you will achieve at EY

Design experiences with a customer-centred mindset.

Build relationships with clients for successful delivery of their programmes leading to service delivery improvements

Deliver complex transformation programs spanning the entire lifecycle – from strategy through to transition into operations, focused on improving customer-facing commercial functions

Contribute to pursuits, proposals and managing relationships, Preparing proposals and budgets to help us achieve our financial targets and grow our business.

Help design and develop service concepts, as-is journeys, service design blue prints and other service design artefacts to provide practical insight and inform strategic direction for our clients.

Establish cross-functional relationships within EY to help cross-selling Seren services.

Skills and attributes for success

You have designed and delivered projects in one or more of these areas: Product owner; product management; Design authority; Pilots, tests, hothousing and model office; Large scale delivery of customer operating models; Customer analytics / insights management

You deal with confidential matters in a professional manner, whilst respecting and upholding professional integrity at all times.

You have structured thinking processes, as well as advanced analytical, problem solving and research skills

You excel under pressure and are confident handling change and prioritize tasks.

You have strong relationship-building and interpersonal skills

You have experience in an agile/SCRUM team, or with Project Management methodologies

You have excellent written and communication skills and are passionate about Workshop facilitation and presentation

You are experienced in different research methods (in-person and desktop research, how-to benchmark, data analytics, industry trends) and can uncover end user needs and pain points and turn these into clear direction for the service experience.

To qualify for the role, you must have

Degree in Business Studies, Business Administration, Engineering, Sciences or similar

Ideally 3-5 years in a relevant consulting role

Ideally, you’ll also have

Health Sector Experience

PMP® or Prince2®, SAFe® or Scrum qualifications

TMO, PMO experience

Advanced Excel skills

Experience in ecommerce, Salesforce CRM, Dynamics CRM, Social Cloud

Experience in Digitalisation

A desire to continue to grow and shape your skill set, to enable you to provide program management solutions for the Transformative Age (e.g. agile and design thinking)

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

Support, coaching and feedback from some of the most engaging colleagues around

Opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

About EY

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.