Eyelinkmedia Ltd Hiring for Community Support Agent (Persian speaking) at Remote Full Time

The company behind this app is led by seasoned veterans of the social media space. We foster a collaborative and dynamic environment for our transcontinental team, with offices in London and Los Angeles and many members of the team also working remotely.

We are looking for an outstanding Community Support Agent to join us as we grow alongside the success of the app. The ideal candidate will be interested in developing a fast growing community, passionate about social media, and care deeply about fostering and maintaining an environment where people feel comfortable expressing themselves.

Title: Community Support Agent (Persian speaking)

Type: Contractor, Part-time

About the role

The Community Support Agent will be the first point of contact with the in-app community, investigating user reports and ensuring a safe, fun and interesting environment for all people on our app. The Community Support Agent will help keep the app an interactive and fun space to speak and engage with the others, while ensuring our Community Guidelines are applied consistently and fairly.

With a growing user base of people from all walks of life, the Community Support Agent will endeavour to be as neutral as possible, championing our Community Guidelines, and liaising with other members of the Community team to make enforcement decisions. The ideal candidate will have great attention to detail and communication skills.

This Community Support Agent will support our English-speaking markets, as well as the growing Persian-speaking community on the app.

Responsibilities

Support for the wider Community team with the enforcement of our Community Guidelines, managing the escalation of problematic users/content, and responding to user queries, including queries about policy application.

• Determine severity of flagged users and reports
• Carry out the necessary disciplinary action according to our Guidelines
• Moderate reported users, talks or comments
• Communicate with users and inform them of the outcome of enforcement decisions
• Liaise with a community of moderators to discuss and evolve procedures
• Develop a mastery of our Moderation Tools
• Respond to user queries in a timely manner via in-app support, app store reviews and emails
• Report user feedback to the Community Support Manager
• Be polite and attentive, yet rigorous and straightforward

About you

As a Community Support Agent, the following applies to you:

Essential:

• You are fluent in English and in Persian (spoken and written)
• You have excellent communication skills
• You have an active interest in social media
• You have an understanding of the live audio space
• You are flexible, reliable and proactive as a worker
• You have at least one year of experience in a customer-facing role
• You work well remotely, and do not require close supervision
• You have a keen eye for detail, and an ability to make nuanced decisions
• You stay up to date with trends and general world events shaping public discourse
• You have a laptop with consistent internet access and stable high-speed connection.

Desirable:

• Additional language skills are always appreciated!
• You have experience working in a community moderator or support agent role online.
• You have experience working on Slack and in the GSuite environment.

Disclaimer – This job description has been designed to indicate the general nature and level of work performed within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the contractor in this role.

Job Type: Part-time

Salary: $18.00 – $20.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Weekend availability

Language:

• Farsi (Required)
• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote