FAIRMONT Looking for Concierge (Seasonal & Permanent) at Jasper, AB Full Time

The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

Rate of Pay: Starting at $17.51 per hour. Full rate after three months is $19.92 per hour.

What is in it for you:
Subsidized staff accommodation provided on-site for full time status

Competitive extended benefits package including medical, vision and dental for full time permanent status

Employee Travel Program

Comprehensive Wellness Platform (LifeWorks)

Discounts on food & beverage/spa/golf

Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:
Reporting to the Director of Guest Experience / VIP Concierge, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities

Assist guests regarding hotel facilities in an informative and helpful way

Promote and sell the services and concessions within the Hotel as well as services offered by suppliers

Assist guest with dining reservations and handling group/ special occasions dining needs

Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure

Act as a liaison and resource for other departments and employees of the Hotel

Follow department policies, procedures and service standards

Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador

Constantly be aware of daily functions and promotions in the hotel

Following all safety and sanitation policies

Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles

Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries. Meet and greet with all arriving Butler Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests

Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently

Other duties as assigned

Your experience and skills include:
Previous customer related experience required

Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred

Computer literate in Microsoft Window applications an asset

Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset

Pro Serve certification an asset

Valid Alberta driver’s license an asset

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable, self-starter and goal oriented

Ability to work well under pressure in a fast-paced environment

Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:
Fast-paced, upscale, luxury hotel

Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer

Hospitality employees worldwide making this a great place to develop lifelong connections

Sitting: 0-1 hrs/day

Walking: 7-8 hrs/day

Standing: 7-8 hrs/day

Bending/Reaching: 0-3 hrs/day

Pushing/Pulling: 0-3 hrs/day

Physical effort: medium, required to lift up to 50lbs

Environmental stress: busy atmosphere

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx

CWMR-1907 – CWMR-2022