Fergus Looking for Customer Support Specialist – Auckland at Auckland, Auckland, New Zealand Full Time

• Great benefits including flexible working
• Career development & growth pathways

Fergus job management software helps tradies around the world make their lives easier by helping them work smarter and faster. The company was founded in 2011 by a kiwi plumber who knew there was a better way to run his business. Join our mission to be the most loved tradie SaaS platform in the world.

We’re looking for a driven Customer Support Specialist to join our team based in Auckland in a full-time, permanent role. You will be someone who can understand our customer, empathise with their pain points, and assist them in their journey with Fergus. You are the glue that keeps the product and client together through exceptional technical facilitation and customer rapport.

This role could be a fantastic stepping-stone within a tech environment that spans the globe, and if you’re our successful applicant, we’ll provide you with all the information and training required. If you love tech and the satisfaction of really making a difference to people’s lives, then this is a perfect opportunity for you.

What’s great about this role?

• Be in the front line – software set-up and user training
• A positive team & family spirit – the team at Fergus have respect for one another and will back you 100%
• Curiosity is encouraged – see your ideas and work come to life
• Multiple career growth and development pathways
• We are expanding to new markets and increasing the number of teams
• You are not just a number here – we work hard to preserve our culture and know our people
• Salary banding for this role is $55,000 – $62,500

Cool Things About Fergus

• Reward & recognition programmes
• ME days
• ESOP
• On-going personal development budget
• A second-to-none parental leave policy
• Company-wide workshops
• Global team events

Requirements

Things which will help you succeed in this role:

• You will have experience ideally in a software environment
• NZQA qualification in software (level 5 or above)
• Focus on providing second to none Customer Support
• You’ll be competent with technology
• Patient and cheerful by nature, you’ll be adaptable with handling a range of different personalities that you’ll encounter
• Confident telephone manner, and the ability to develop excellent customer relationships
• Knowledge of software or hardware technologies a definite bonus

Benefits

Fergus has a very inclusive and collaborative culture and we are united in our goal of really making a difference to our customers. We are super supportive of flexible working arrangements and offer competitive remuneration and professional development.

This is an excellent opportunity to be part of an established business which is scaling and growing globally. You can really help shape the future direction of the platform, our products and our people.