FH Cann & Associates Inc. Hiring for Call Center Customer Service Representative at North, SC Full Time

We are hiring Customer Service Representatives to serve private, state, and federal programs. FHC offers industry leading compensation, as well as professional growth. FHC’s flexible workforce assists consumers with today’s toughest challenges for our call center agents will provide support to individuals who have questions regarding their medical plan re-enrollment. This is a fast paced environment and we are looking for agents who can handle high volume with a superior level of service.

Responsibilities:

• Take inbound calls from consumers, assist prospective enrollees by guiding them through a process, or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
• Be courteous while speaking, and be ready to provide assistance if asked.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Record accurate and detailed notes, update account status and consumer information.
• Meet or exceed daily, weekly, and monthly performance and adherence goals, as well as deadlines and objectives.

Job Requirements:

• Must possess excellent verbal negotiation, customer service and communication skills.
• Well organized, results driven, and able to work in a high volume and fast-paced office environment.
• Ability to resolve challenging situations calmly and professionally.
• Previous experience with computers, phone systems, and headsets preferred.
• Excellent time management.
• Applicantsmay be required to pass a background check.
• Ability to work required full time schedule within the hours of 8am-6pm.
• Attendance and punctuality are a must (i.e., cannot miss training).

This job description provides the basic requirements for this role and may include additional functions not listed.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

If you need accommodation as part of the employment process, please contact Human Resources at [email protected].

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Work Location: Remote