First Call Computer Solutions Hiring for IT Support – Tier 3 at Remote Full Time

IT Support (Tier 3)

Position Summary:

Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Job Status: Full Time

Employee Type: Hourly

Pay: $27-$30hr DOE

Benefits:

Rich and flexible medical/dental with a Health Savings Account option.

Paid Vacation, Sick, and Holiday time

Retirement: 401k with 4% match and discretionary profit sharing.

Certification assistance & continuing education benefits

Cell phone reimbursement

Paid parking

Kitchen, pool table, snacks, and coffee

Personal IT purchasing employee discount

Team bonding events

Work-life balanceflexibility

General Work Schedule: 8am-5pm M-F

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8am-5pm Monday-Friday

Position Roles & Responsibilities:

IT issue resolution

IT documentation maintenance

Ticket quality assurance

Working with IT Team to improve overall IT results for clients

Occasional after hours emergency support via the on-call rotation

RESOURCE PROFILE:

Problem solver

Positive attitude

Ability to work under pressure

Attention to detail

Customer service

Quality assurance

Professional appearance and approach to work

Technical Skills:

Desktop operating system support skills

Workstation peripheral support skills

Advanced use of server operating system skills

Advanced networking skills

Advanced overall troubleshooting skills