FLIK Hospitality Group Hiring For Conference & Meeting Services Coordinator at Des Moines, IA, United States , United States Full Time

Job Description

Posted Date: Nov 8, 2021
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.
Conference Coordinator Responsibilities:

• Deliver a consistent, outstanding customer service experience
• Manage and book reservation requests; maintain room schedules through reservation system
• Serve as first point of contact for their specific location/site regarding Connections space – provide tours to clients as necessary
• Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
• Manage and respond to all emails in the location-specific folders in shared Connections mailbox
• Respond in a timely manner when processing customer requests for reservations
• Provide consultative event coordination services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
• Responsible for completing AV event setup and teardown for events
• Operational support for all AV devices within client’s properties
• Setup and support for display devices, and mounting systems to include projectors front and rear, large screen LCD monitors
• Perform set-up and clean-up for beverage service as needed
• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
• Knowledgeable in answering site specific questions reqarding local amenities
• Responsible for maintaining Connections space, including submitting work orders as needed.
• Perform additional duties as assigned by manager

Minimum Qualifications:

• Outstanding customer service skills
• Superior verbal and written communication skills, especially customer friendly communications
• Must be comfortable speaking in front of an audience
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment
• Ability to work independently, prioritize effectively and make decisions
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support
• Able to remain mobile for extended periods during work day
• Able to work a flexible schedule to include evening and weekend hours
• Must be able to lift 50 pounds
• Preferred Skills
• Work experience with reservation software platforms
• Ability to navigate vitual meeting platforms i.e. Zoom, Skype, MS Teams
• Catering or other food service-related experience
• Communications, Event Planning or Hospitality background

Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 924654
Flik
JEANNE M LANE