FLIK Lifestyles Hiring For Customer Experience Ambassador at Aurora, CO, United States , United States Full Time

Job Description

Flik
Position Title: CUSTOMER EXPERIENCE AMBASSADOR – WEST
Pay 14
Reports To:
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

EXPERIENCE AMBASSADOR
Job Summary:
FLIK is looking for a trend setting, highly motivated, multi-tasker who is ready to effect change and be an active participant in shaping, motivating, and driving a competitive organization. We are looking for someone who thrives on authority and are a pro at uncovering areas of improvement and anticipating needs as well as a pro at solving hard problems and present methodologies for resolution. This position will be part of a team re-establishing standards, accountability for those standards, providing insight into the organization as a whole and shaping the future of the organization. This position is an integral asset to the ever-evolving company and industry and is a pillar in the core of the company.
Key Responsibilities:
The instiller of the core philosophies and standards of the organizational culture
Conducts any and all training for experience within the organization across all lines of business
Is the main stakeholder in all things experience and implementation of effective change within the organization
Develops and implements training philosophies,
Trends and tracks successes of adoption and implementation of said trainings and processes
Drive customer retention, reduce churn, and increase customer satisfaction
Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
Guide team in effective internal and client issue resolution and handle any escalations
Continually review and evolve the collection of processes FLIK Hospitality Group uses to track, oversee and organize every interaction between the customer and Vivacity throughout the lifecycle
Figures out ways to increase customer satisfaction and internal brand standards
Identify loopholes and recommend risk aversion measures and cost savings
Maintain open communication with management and audit committee
Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
Bringing company strengths and weaknesses to the attention of management and providing advice as they develop responses or fixes for these issues.
Required Qualifications:
Minimum of 2 years reception management, hotel management, customer engagement, customer experience specialist, or a customer support role.
Passion for the consumer experience, ideally at the intersection of digital, retail, food,
Strong storytelling and presentation skills- you find clear and compelling ways to communicate reich customer insights to multi-functional partners with clear implications that drive action
Exceptional consulting and quality assurance abilities.
Excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.
Self-starter mentality with the ability to manage multiple projects in a fast-paced working environment
Proven ability to manage project timelines and effectively prioritize and meet a consistent flow of deliverables
High level of attention to detail, including proven ability to manage multiple, competing priorities simultaneously
A creative and strategic thinker with a strong customer service orientation
Adapts and prioritizes with agility, using practical multitasking skills
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1022844
Flik
JANANN LIBERMAN
[[req_classification]]