Fonterra Looking for Business Analyst at Auckland, New Zealand Full Time

About us

Te Mātāpuna toa takitini

Fonterra’s strength is in the collective

We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Our rich history is built on farming families working together to share the natural goodness of our dairy with the world.

Collaboration, innovation, and passion was the cornerstone of our creation and something we continue to value today through our commitment to care for the land, our animals, and every drop of milk. Our milk creates goodness through nutritious food with safe, quality ingredients that are loved here in New Zealand and around the world.

About the opportunity

Innovation is integral to achieving Fonterra’s long-term aspirations; it is crucial that innovation continues to be evolved as part of our DNA and is embedded into our brand and culture. In 2022, the new portfolio of Innovation and Brand was created to identify growth opportunities to protect shareholder interests and to identify new and highly valuable markets for Fonterra to compete in. This portfolio brings a new level of focus, capability and thinking to help grow the premium value of our products.

The ambition is bold: To be the first dairy cooperative to provide a simplified, integrated and digital sales model that serves global B2B customers’ needs across their end to end buying journey. We believe this will future proof our business and enable us to meet changing customers’ expectations and deliver on the functionality that is missing in existing B2B marketplaces.

From a technology perspective focus areas include eCommerce, Data and Analytics, Sales and Marketing innovation and technology solutions to support new product development.

Role purpose

The Business Analyst role will span both Ingredients and Foodservice programmes and workstreams. Current inflight programmes include myNZMP Ingredients platform, Customer Central CRM, Anchor Food Professionals digital programme, as well as BAU workstreams within the Digital Centre of Excellence and Digiops team.

The Business Analyst is responsible for the clear identification of customer needs and their effective translation to corresponding detailed business and IT requirements. This involves extensive analysis of information gathered from key stakeholders, in their business, to perform requirements elicitation, assist in ensuring robust solutions, and continuously improving business outcomes aligned to Fonterra long-term aspirations. The Business Analyst will also have the opportunity to drive performance, through defining, building and communicating the key programme value measures, such as customer onboarding targets and price achievement from digitally enabled sales.

The role has a responsibility for consistency and improvement in the Business Analysis space through supporting a growth mindset and contributing to the Innovation and Brand customer experience blueprint.

Key responsibilities include:

• Bridge between the business and the technology teams to ensure accurate translation of business requirements and context for development of effective, user-friendly and elegant digital solutions
• Conduct internal and external research, user interviews, understand the product features and bring them together to assess the best fit-gap and initiate the best possible feature development to fill those gaps
• Understand the data sources required to report on programme metrics, and work with the wider team to build the tools and reporting mechanisms to cascade these metrics
• Conduct analysis on the value measures across the programme, such as strategic metrics and feature benefit tracking analysis and provide insights and commentary on the impact of these value measures
• Support financial reporting across the programme, such as purchase order and project WBSE tracking and reconciliation
• Support performance reporting within pan-Fonterra reporting tools as well as at governance forums such as Steering Committees.

About You

You will bring with you strong analytical and stakeholder management skills. You will have good understanding of Fonterra processes, business requirements / IT deliverables.

You will be curious, open-minded, and keen to learn the high-level strategy of the business as well as dive deep into the details and numbers of a particular business initiative. The role offers an opportunity to get exposure to wide range of stakeholders within the Co-op as well as external partners.

You will ideally have:

• Proficiency with BI tools (Power BI) and Microsoft excel (pivot, macros, graphs)
• Strong analytical and problem solving skills
• Clear orientation to partner with the Business to understand Business problems and best enable the the delivery of value and Business outcomes.
• A growth mindset with the ability to adapt and seek opportunities to improve and learn
• Excellent verbal and written communication skills with the ability to communicate across all levels of an organisation
• Ability to multi-task and manage ambiguity
• Demonstrated customer focus by evaluating decisions from the customer’s perspective; building strong customer relationships and partnering well to help fulfil their needs
• Ability to manage and engage multiple stakeholder groups.

Good to have / Opportunity to learn:

• Business Analysis experience delivering Digital Sales and Marketing or Software solutions; e.g. Web; eCommerce; CRM; Customer UX; Digital Asset Mgt.
• Ongoing opportunities to gain technical skills with tools such Salesforce.

If this sounds like you and you are looking to further your career with Fonterra, we look forward to hearing from you.

Our Story

Whanaungatanga, our Co-operative spirit gives us all a common strength and purpose.

Manaakitanga is how we care for all our people who are at the heart of what we do, we want our farmers, employees, customers and communities to thrive.

Kaitiakitanga, ensures we take care of the land. We are committed to farming in a way that regenerates our farms and environment for future generations.

Whakaohooho constantly inspires ourselves and each other with great career development opportunities and benefits. We enable flexibility and balance to suit everyone’s lifestyles and choices.

Our Co-operative is a place where everyone can be themselves, feel empowered to do their best.

Sound good to you? Come join our whānau. You, me, Us Together Tᾱtou tᾱtou.