Foodee Looking for Customer Support Representative – British Columbia/Remote at Vancouver, BC Full Time

CUSTOMER SUPPORT REPRESENTATIVE

Customer & Internal Support | Vancouver/British Columbia

Are you passionate about local food culture? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.

We’re looking for a CUSTOMER SUPPORT REPRESENTATIVE who is extremely motivated to develop our stakeholder engagement across all city markets in the United States and Canada. This is a high growth opportunity for the right person looking to utilize their skills and become an integral part of building and growing a new brand. The ideal candidate will be based remotely in British Columbia.

KEY DUTIES:

• First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns

• Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
• Building and developing positive relationships with current and potential customers
• Problem-solving and turning frustrated customers into repeat customers
• Maintaining, refining and developing Foodee processes

ABOUT YOU:

• 3+ years of experience in a customer-facing role (software and food industry experience a bonus)
• Customer-centric mindset
• Confident, friendly ‘people person’ who can establish and maintain solid rapport with customers
• Quick thinker, fast learner, and problem solver
• Excellent written and verbal communication skills
• An ability to get things done and done well
• High tolerance for fast-paced, rapid change
• High degree of comfort with technological, SaaS products

NICE TO HAVES:

• Restaurant/Hospitality experience
• SaaS Support experience
• Team lead experience

FOODEE PERKS:

• Work-from-home flexibility; fully remote applicants accepted but must be in British Columbia/PST working hours

• Monthly health & wellness stipend
• Paid time off, including sick, vacation & quality of life days
• Extended health care benefits

At Foodee we are committed to strengthening local restaurants, and it all starts with our people. We’re creating a culture where everyone feels included and diversity is celebrated, and we believe that makes our business better. We strive to open every window of opportunity to discover our future applicants, and in each role we endeavor to look beyond your work and educational experience. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We can’t wait to see what you bring to the table.

Job Type: Full-time

Salary: $40,000.00-$45,000.00 per year