Foundation Recovery Systems Hiring for Service Administrative Assistant Job at Fenton, MO Full Time

Foundation Recovery Systems, a Groundworks Company, is growing rapidly and seeks a proven Service Administrative Assistant.

We serve Missouri and the surrounding states since 1992 in Iowa, Illinois, Arkansas, Kansas, and other nearby areas.

We aim to educate and empower our customers to make the best choice and set the bar higher for the world of contracting.

Our employees are initially and continuously trained in order to deliver the best possible customer experience, and to offer a permanent solution that we stand behind.

We here at Foundation Recovery Systems are dedicated to finding a Service Administrative Assistant that would be a great fit for our company, and most importantly our customers!

We have been honored with the 2012 & 2018 BBB Torch award from the Mid-Missouri Better Business Bureau, and currently hold an A+ BBB rating.

Our rating highlights our ability to help every customer. We go above and beyond to help our customers resolve challenges with their basement, foundation, and crawl space problems.

The Service Administrative Assistant is responsible for providing uncompromised service and administrative support to our internal and external customers. This position will be responsible for daily follow-up with customers and account management.

Duties and Responsibilities

• Book proactive service appointments and sales service plans for existing customers.
• Manage escalations of calls and route calls to appropriate leadership.
• Answer customer questions and provide follow-up as necessary.
• Generate and maintain reporting information.
• Attend and complete required trainings and meetings.
• Other duties as assigned by management.

Qualifications

• High school diploma or GED preferred.
• Previous call center experience preferred.
• Ability to work well under pressure.
• Positive “can do” attitude.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work various schedules including evenings, nights, and weekend hours.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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