Foundry Hiring for Team Leader -US Division Job at Remote , Ireland Full Time

Foundry is a leading provider of multilingual B2B telemarketing, event booking, and market research services. Based in Dublin City Centre and covering several time zones, we have a truly global reach. Through our staff of multinational, multilingual experienced marketers, and research personnel, Foundry provides a range of Business-to-Business services: • Lead Generation • Data Cleaning and Building • Research • Branded Conversations • Nurturing • Event Registration.

Role Overview:
We are seeking a highly motivated Team Leader who has made a successful contribution to date ideally in progressive telemarketing, market research, and/or contact centre work environment.

Foundry is the world’s leading technology media, data and marketing services company. As a Global Media and Data company IDG is a trusted and dependable voice, that creates quality content to generate knowledge, trust and deep relationships with our community. We know that the way buyers evaluate technology purchases has changed dramatically and therefore our content is so valuable for those looking to make a purchase.

Role responsibilities:
Lead, coach, motivate and develop a team of Telemarketing Agents.

Ensure Key Performance Indicators (KPIs) are met and constantly improved.

Assess individual and team objectives on an ongoing basis – developing procedures and processes to maximize performance.

Train new team members and provide ongoing training.

Be the point of escalation for any problems. Handle the investigation and speedy resolution of all escalated matters.

Provide regular communication to and from all team members.

Compile statistics to monitor the performance to ensure quality leads are always generated.

Monitor staff daily, providing development and encouragement where necessary to ensure all service levels and KPIs are reached.

Interface successfully and regularly with all key team members, managers, and colleagues across a variety of departments and locations – including on an international level.

Create weekly and monthly reports for senior management.

Put in place incentives to motivate staff, enhance engagement and exceed targets.

Complete all monthly payroll reports to ensure all hours, annual leave and sick leave is monitored and tracked accurately.

Assist in projects as required.

Ability to liaise with clients directly and ensuring business needs are met.

Incentive and Benefits:
Full-time (37.5 h) Monday to Friday (no weekend work) -2pm -10pm

Work from home

Competitive salary: € DOE

Benefits package

Potential performance-related bonus

Immediate life cover

Permanent role

20 days annual leave pro rata for part time

Additional annual leave day for every year of service (up to 5 days max)

Up to 4 additional unplug days

Our Recruitment Process:
Please answer all required questions, submit your application, and attach your current CV.

If you are successful, we will contact you and conduct a short phone interview as part of our pre-screening stage.

If you progress past the pre-screening stage, we will follow up with a video interview via Microsoft Teams.

If the interview proves successful, we will offer you the role and conduct a reference check.

If you do not receive further communication from IDG within three weeks of your initial application, we will not be progressing with your application.