Fraser Health Looking for Outpatient Scheduling/Booking Clerk at New Westminster, BC Full Time

Why Fraser Health?:
We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

We hire great people for excellent jobs and need your help to expand our ability to deliver prompt and professional services. We are currently looking for a Casual Outpatient Scheduling/Booking Clerk to join our Diagnostic Cardiology team at royal Columbian Hospital located in New Westminster, B.C. We are looking for a committed and personal person with an eye for detail who is able to juggle numerous tasks in a busy environment and conduct business in a professional manner. You will take a thorough, hands-on approach to deliver high quality and precise work with a focused approach to complete routine day-to-day tasks and handle changing calendars, priorities, and timelines.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Detailed Overview: In accordance with the vision and values of the organization, this position performs a variety of clerical duties such as scheduling and booking out-patient appointments, receptionist functions, data entry, filing, typing, requisitioning supplies and other related clerical duties. Responsibilities:

Schedules and books outpatient appointments by performing duties such as receiving appointment requests, making follow up appointments, adjusting arrangements in accordance with patient and facility requirements, assigning to the appropriate time, date and location, and entering appointment information into computerized scheduling system. Confirms appointment information with patients/physicians/professional staff as required.

Ensures all available appointment times are filled according to established protocols.

Performs receptionist functions such as answering telephones, directing calls, responding to general inquiries, taking messages, receiving patients/visitors and directing to appropriate locations. Relays patient information to appropriate source such as physicians’ offices, diagnostic departments, other treatment facilities, etc.

Performs data entry functions for a variety of clinical registries and databases by entering information into software program(s) in accordance with established guidelines/procedures.

Completes a variety of standard forms for registration/billing purposes by performing duties such as interviewing clients to obtain required information and completing/printing forms using the computerized registration system. Reviews patient documents for completeness and demographic accuracy according to established procedures. Identifies and processes corrections as required. Pre-registers patients as required.

Performs record management duties related to clinical activities such as setting up and maintaining filing systems, indexing files and materials to be filed, and conducting file searches for requested information. Transfers records, requests records from throughout the Province as necessary.,

Types technical and non-technical material such as correspondence, reports, letters, manuals, memos from handwritten drafts or dictating machines.

Requisitions diagnostic tests and procedures in accordance with established procedures by performing duties such as faxing requisitions; entering requisitions into computerized systems, etc. Telephones or transmits test results and/or medical information to patients, physicians and others according to established procedures.

Requisitions, receives and stores stationery and supplies according to established procedures. Requisitions supplies as directed.

Composes and signs general correspondence such as appointment confirmations, information requests and form letters as directed or drafts correspondence for review and signature. Distributes correspondence as required/directed.

Performs various other clerical duties such as opening, sorting, and distributing mail; taking minutes or notes at meetings; photocopying/faxing documents; recording workload information; etc.

Operates electronic equipment such as photocopies, fax, etc. Responsible for maintenance such as toner replacement and minor problems as described in the owner’s manual.

Participates in continuous quality improvement activities by performing duties such as providing input/feedback to the Manager (or designate) on work procedures and opportunities for process improvement.

Assists with orienting new staff by performing duties such as demonstrating work procedures, demonstrating use of equipment/systems and providing related information.

Performs other related duties as assigned.

Qualifications: Education and Experience

Grade 12 plus two years’ recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

Ability to keyboard at 45 w.p.m.

Ability to communicate effectively both verbally and in writing.

Ability to deal with others effectively.

Physical ability to carry out the duties of the position.

Ability to organize work.

Ability to operate related equipment.

Knowledge of medical terminology.