Frontline Managed Services Hiring for Service Desk Support Analyst North Carolina Team at Remote Full Time

Description:
Service Desk Support Analyst – We offer great benefits, employment stability, and growth opportunities.

We are a growing technical support company in the St. Louis area that offers its employees great benefits, organization stability, and growth opportunities.

frontline Managed Services is leading global provider of outsourced solutions to over 300 clients in the legal and accounting markets. frontlineMS is known for offering stellar customer support and taking great care we take of clients and employees alike.

We will pay you to learn an IT career!

Our analysts are passionate about growth, innovation and collaboration. We are always striving to improve and better ourselves so that we can better support our clients. If you have growth mindset and you thrive under pressure, you are probably a great fit for our team!

We believe that work hard/ play hard is the best way to describe the culture.

The Position: We’re looking for Service Desk Support Analyst.

The Benefits:
Medical, Dental, Vision and 401K available

Paid Time Off

Free Microsoft Office Specialist (MOS) Certification

A comfortable, relaxed dress code

Company growth and stability

Free access to Onsite Gym

Requirements:
Customer focused personality

Attention to detail

High school diploma or equivalent

Positive attitude

Why Should You Apply?

Employment stability

Great benefits

Flexible shifts

Free Microsoft Office Specialist Certification

Requirements:
Responsibilities:
Serve as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software/hardware/network issues.

Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.

Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.

Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).

Escalate unresolved issues to Team Leads.

Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.