Fujitsu Looking for Technical Operations Manager at Auckland City, Auckland Full Time

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and have specific inclusion efforts with Tangata Whenua through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best – this could be working hours, location, or a flexible approach to their working day. We want you to thrive.

If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.

Shape your world and achieve together:

This key role manages a team whose main aim is to ensure that delivery of a range of services to a major client are met and the required levels relating to service, and customer satisfaction achieved and surpassed through continuous improvement.

Whilst this is not a hands-on technical role it will require a broad knowledge of IT infrastructure, technical leadership of support teams and most importantly stakeholder management.

Building your own path to success:

To be successful in this role, you will have:

• A clear and confident communication style with the ability to build and develop strong relationships with key internal and external stakeholders
• Experience in providing team leadership and support to high performing teams through a coaching and mentoring approach
• Previous experience in an IT customer service or service delivery environment
• Knowledge of the ITIL framework and preferably ITIL certification
• A relevant IT qualification
• Experience with Service Now/Office 365 environment

Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. You will be required to provide evidence of your vaccination status as part of the recruitment process.