Gen Ltd Hiring for Complaints & Errors Handler Job at Dublin , Ireland Full Time

We are actively recruiting an experienced Complaints & Errors Handler for a financial service provider in Ireland.

Please note: You must be residing in Ireland or must be happy to relocate

Location: Dublin

Salary: Depending on experience

Hours: Full time, 37.5 hours per week, Monday to Friday between 9 am and 5.30 pm.

Contract: Permanent

Job Responsibilities

• Logging and acknowledging Errors/Complaints in line with strict regulatory deadlines.
• Creating and issuing final resolution letters to customer complaints adhering to the company’s Error & Complaints policies and consumer regulations.
• Ensure that errors are resolved as a priority once logged and act as an escalation point during the Errors resolution process.
• Accountable for achieving complete resolution of customer issues and inquiries in conjunction with “Customer First” initiatives and in line with CBI regulations and internal policies and procedures.
• Independently reviewing cases to make final decisions based on evidence in order to provide customers with fair treatment and any necessary remedial action.
• Communicating regularly with customers via phone, email, and letter and keeping them updated on the progress of their case.
• Ensuring goodwill gestures/ refunds are paid and logged appropriately.
• Achieving SLA’s and budget targets.

Applicants with previous experiences in the banking sector or a regulated environment will be an added advantage.
Interested applicants should forward their CVs or call 02071939470 for more information regarding this role.

Job Types: Full-time, Permanent

Salary: From €30,000.00 per year

Additional pay:

• Bonus pay
• Performance bonus

Benefits:

• Flexible schedule
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday