Req ID: RQ168251
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: Other
Job Family: Customer Service
Skills:
Customer Service,Data Entry,Supervising Employees
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
General Dynamics Information Technology is providing critical support for citizens in our communities. We have opportunities for Customer Service Supervisors to support a team of contact center professionals as they provide citizens with vital information and assistance.
As a Customer Service Supervisor at General Dynamics, you will develop and hone your leadership skills as you:
Model high ethical and professional conduct
Lead a team of call center representatives using proven coaching methods
Maintain focus on client and operational goals while ensuring customer satisfaction
Provide administrative support to assist with the management of day-to-day operations
Identify business risks and opportunities through the analysis of information and results
Promote positive work culture among team
Set and achieve operational goals
Continuously measure and evaluate processes
Work to deliver continuous efficiencies and cost savings
Drive best practice standards
Develop presentations for client and leadership as needed
Identify performance gaps and implement continuous service improvement
Ensure high level of quality through monitoring and management
Create, update, and maintain reporting as needed
QUALIFICATIONS:
You MUST HAVE:
A High School Diploma; AND
Five or more years of experience managing teams of five or more direct reports
Five or more years of experience working with organizational functions and personnel
Five or more years of experience working with call center software and programs
Access to 10 Mbps of download speed and 1 Mbps of upload speed ofdedicated internet bandwidth (Satellite provided Internet Service will not qualify)
Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions
Flexible availability and willingness to work any shift as program operates 24/7
Residency within a 60-mile radius of following locations: El Paso (Texas residency required), Bossier City (Louisiana residency required), New Orleans (Louisiana residency required), Natchitoches (Louisiana residency required), Barbourville or Rensselaer
US Citizenship
Even BETTER if you have:
Bachelor’s degree in business or a related field
Call Center Management experience HIGHLY preferred
Excellent business and analytical problem solving skills
Strong communication skills
Ability to work independently
T his position is not yet funded
WORK ENVIRONMENT:
#GDITdisasterassistancejobs
#TSSCE
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
See Terracon’s Safety Response to Covid-19 below Job DescriptionGeneral Responsibilities: Perform field and/or laboratory testing, observation, and inspection of construction...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Looking for a personal assistant to help set up video shoots and help come up...
Apply For This JobAbout You: As a successful Flight Attendant candidate, create a simple, reliable, and joyful experience for each of our Customers,...
Apply For This JobThe Marketing Analytics team at Square is responsible for marketing technology and data infrastructure, making recommendations to increase revenue and...
Apply For This JobJob Description As an acknowledged authority within Oracle, this senior-level project management position provides consistent high quality and innovative solution...
Apply For This JobJob description At SYKES, we help people one caring interaction at a time – that includes you! Join us as...
Apply For This Job