Georgia Employer Hiring for TECHNICAL ACCOUNT MANAGER II (PORTUGUESE SPEAKING) at Atlanta Full Time

Technical Account Manager II (Portuguese Speaking)Technical Account Manager II (Portuguese Speaking)Technical Account Manager IIReq IDFY23|S&M|#4128Location(s)Atlanta, Georgia, USA; Austin, Texas, USA; Boston, Massachusetts, USA; Dallas, Texas, USA; Houston, Texas, USA; Los Angeles, California, USA; Miami, Florida, USA; San Diego, California, USA;Your opportunityIf you have that special mix of DNA that makes an extraordinary Technical Account Manager- the blend of great business savvy and technical prowess – then we are a match made in heaven!As a part of the Customer Adoption Team, you will be a technical consultant and trusted advisor for New Relic customers. Jump-start the adoption of observability/programmability by driving value, consumption growth, and adoption. As an in-house New Relic product specialist, you will drive the technical customer relationship and act as a customer advocatethroughout their lifecycle.You’ll work closely with our Field Sales team to strategize and plan customer engagements and share your technical product expertise with customers through custom demos and presentations, technical evaluations, onboard and enabling customers on the NR1 platform, and provide ongoing support.This position requires a strong technical background, taking ownership, excellent client management skills, and a proven track record to both understand customer business objectives and perform hands-on technical work as needed. You have a passion for problem-solving and painting the ‘art of the possible.What you’ll doTake technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.Develop deep expertise with the New Relic platform to build a technical advisor relationship with customers and proactively conceptualize creative solutions to meet customers’ needs.Collaborate cross-functionally with Sales, Success, Support, Data, Product, and Engineering teams to drive strategic success plans, QBRs, ERBs, and to secure next steps of support tickets and feature requests.Function as a vital link between our customers and New Relic to proactively run customer expectations, identify gaps, lead all aspects of customer communications, and provide enablement with devs/tech users.Build compelling technical demonstrations, presentations, and business value documents.Identify and resolve business/technical issuesAssist customers with planning and execution of technical solution implementations, and removing technical blockers.Accelerate onboardingThis role requires4-7 years of professional experience in presales, Technical Account Management, Solution Architecture, DevOps, and/or in similar customer-facing technical roles.Cloud platform experiences, such as AWS, Azure, Google Cloud, or Cloud FoundryProven understanding of, or hands-on experience working with, programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.Excellent client management skills, bias for action, taking accountability, a validated ability to perform hands-on technical work when needed, and ability to lead projects and global teams.Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs. Chip into internal roadmap sessions to translate them into project plans and timelines.Be able to proactively handle customer expectations and lead all aspects of customer communications throughout the customer lifecycle.Be a self-starter with an entrepreneurial spirit and a knack for quickly adapting to new tools fast (e.g. Asana, Salesforce, Gainsight, data-lakes, etc.)Excellent written and verbal communications skillsUnderstanding of value-based selling in customer-facing roles.Bonus points if you havePrior experience with New Relic One, Kubernetes, cloud infrastructure, or DevOps… For full info follow application link.